Outlook 2007 w/BCM - Email issues

Discussion in 'Outlook BCM' started by ngoldapple, Oct 16, 2009.

  1. ngoldapple

    ngoldapple Guest

    I'm running Outlook 2007, and just recently added the BCM add-in. Once BCM
    was installed, email stopped functioning completely. Through trial and
    error, it was determined that there is some conflict with the fact that I
    have both my primary profile/email, and then shared access to a second email
    account. When we removed the second/shared email, BCM and Outlook email
    worked fine. However, it's just not an option to NOT have that
    second/shared email emabled.

    Has anyone else encountered this, and managed to get BCM to work properly?
    Any suggestions would be greatly appreciated.

    Thank you.
    ngoldapple, Oct 16, 2009
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  2. ngoldapple

    DL Guest

    What exactly do you mean by "shared access to a second email " and what type
    of account is this?
    DL, Oct 16, 2009
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  3. ngoldapple

    ngoldapple Guest

    Per our Network admin: "(I) have full access to another domain email
    account. When my local profile is setup to access this account, and BCM is
    turned on, all outgoing mail fails. Incoming works just fine. If we disable
    the BCM add-in outgoing works, if you enable BCM and remove access to the
    second account for outlooks account settings outgoing mail works."

    Here is the error code that is generated when attempting to send email with
    the BCM turned on:

    This message could not be sent. Try sending the message again later, or
    contact your network administrator. Error is [0x80040305-00000000-00000000]
    ngoldapple, Oct 16, 2009
  4. ngoldapple

    ngoldapple Guest

    Just a *bump* .... Hoping someone might have encountered this problem and
    has some suggestions on how to correct it.

    ngoldapple, Oct 20, 2009
  5. ngoldapple

    Andrej Guest

    I have same problem, and still no chance to find answer..

    Andrej, Nov 5, 2009
  6. ngoldapple

    nickm Guest

    I assume your domain is using Exchange Server and that it's an Exchange
    Server that you are connecting to using Outlook?

    I don't know whether this is relevant or not.

    There is a maximum number of objects that Exchange and Outlook can access by
    default (500). It is possible to increase this number by editing the
    registry. I have a client who has a mailbox in Exchange that everyone in
    the company has access to, and against advice this mailbox has been used as
    a database repository for lots of folders and old email - the users have,
    over time, created a large hierarchy of folders. When viewed alongside some
    users' own mailboxes with a similar but smaller hierarchy the maximum number
    of folders exceeded the default 500 and guess what, they couldn't send
    emails either. Increasing the limit has resolved the issue in the short
    term. They have created a crazy setup and they have to resolve the issue of
    the shared mailbox structure and size, but in terms of using Outlook
    normally without BCM all is now operational.
    http://support.microsoft.com/kb/830829 Relates to Exchange 2003 but the same
    issue exists in Exchange 2007
    nickm, Nov 12, 2009
    Pierre Drouin, Jan 18, 2011
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