Outlook 2k3 won't start

J

Jay

Outlook 2k3 won't start. It just brings up the info
screen then hangs. I tried recreating my profile, and
renaming the extend.dat file, but neither one worked.

Please help! thanks!
 
R

Roady [MVP]

1.. Try running scanpst.exe on your Personal Folder. By default
scanpst.exe can be found here;
C:\Program Files\Common Files\System\MSMAPI\<locale ID>

2.. Try renaming outcmd.dat to .old and restart Outlook. All the Toolbars
will reset then. This is quite a common problem with Outlook . The default
location for this file is:
C:\Documents and Settings\%username%\Application Data\Microsoft\Outlook

3.. Try recreating the profile in Control Panel-> Mail-> button Show
Profiles...

4.. Try running Outlook with the /safe switch from your Start-> Run
window. The command line should look like this (check your path to
Outlook.exe);
"C:\Program Files\Microsoft Office\Office11\Outlook.exe" /safe
When this works run Help-> Detect and Repair

5.. Start in safe mode again and disable individual add-ons in Tools->
Options-> tab Other-> button Advanced E-mail Options...-> button Add-In
Manager.../COM Add-ins...
--
Robert Sparnaaij [MVP-Outlook]
www.howto-outlook.com

Tips of the month:
-Backup and Restore
-Create an Office XP CD slipstreamed with Service Pack 3
 
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