Outlook 2kSp3 and Exch5.5sp4: Cannot open Inbox!!!!

[NO_MSC_NO_MSCP_NO_MSENGINEER]

Hi,


In one of my users MailBox I have a problem:

It's impossible to open his inbox from any computer. Outlook crashes
inmediately.

However, it's possible to open all the others folders without problems.

As I said, I tried to open it from different PCs and it's impossible too. So
I imagine the problem comes from the mailbox itself, not from the PC
configuration.

It's not a permissions problem, the user has all the permissions.

How can I Solve it?

Thanks in advance for your answer.

 

[Roady [MVP]]

Tried it in safe mode already? Also see if you have the change to reset the
view on that folder.
In case you've got Offline folder enabled; disable it and delete the
ost-file.

--
Robert Sparnaaij [MVP-Outlook]
www.howto-outlook.com

Tips of the month:
-What do the Outlook Icons Mean?
-Create an Office 2003 CD slipstreamed with Service Pack 1

 

[NO_MSC_NO_MSCP_NO_MSENGINEER]

Thanks for your answer.

In safe mode the result is the same (crash)

I have tried to use different views in that folder but the result was the
same.

I have resetted the permissions of that folder (I can see properties of it,
but not view the contents of it) but nothing...


We do not use offline folders...

Argh!

Tried it in safe mode already? Also see if you have the change to reset
the view on that folder.
In case you've got Offline folder enabled; disable it and delete the
ost-file.

--
Robert Sparnaaij [MVP-Outlook]
www.howto-outlook.com

Tips of the month:
-What do the Outlook Icons Mean?
-Create an Office 2003 CD slipstreamed with Service Pack 1

-----

Hi,


In one of my users MailBox I have a problem:

It's impossible to open his inbox from any computer. Outlook crashes
inmediately.

However, it's possible to open all the others folders without problems.

As I said, I tried to open it from different PCs and it's impossible too.
So I imagine the problem comes from the mailbox itself, not from the PC
configuration.

It's not a permissions problem, the user has all the permissions.

How can I Solve it?

Thanks in advance for your answer.

 

[Roady [MVP]]

Sounds like there is a corruption in the mailbox then. You can take the easy
way out and that is to export the mailbox to a pst-file and then recreate it
on the server and see if everything is working fine now and then import the
old mailbox again. In addition you might want to check your Exchange
database for errors.

--
Robert Sparnaaij [MVP-Outlook]
www.howto-outlook.com

Tips of the month:
-What do the Outlook Icons Mean?
-Create an Office 2003 CD slipstreamed with Service Pack 1

-----

Thanks for your answer.

In safe mode the result is the same (crash)

I have tried to use different views in that folder but the result was the
same.

I have resetted the permissions of that folder (I can see properties of
it, but not view the contents of it) but nothing...


We do not use offline folders...

Argh!

Tried it in safe mode already? Also see if you have the change to reset
the view on that folder.
In case you've got Offline folder enabled; disable it and delete the
ost-file.

--
Robert Sparnaaij [MVP-Outlook]
www.howto-outlook.com

Tips of the month:
-What do the Outlook Icons Mean?
-Create an Office 2003 CD slipstreamed with Service Pack 1

-----

Hi,


In one of my users MailBox I have a problem:

It's impossible to open his inbox from any computer. Outlook crashes
inmediately.

However, it's possible to open all the others folders without problems.

As I said, I tried to open it from different PCs and it's impossible
too. So I imagine the problem comes from the mailbox itself, not from
the PC configuration.

It's not a permissions problem, the user has all the permissions.

How can I Solve it?

Thanks in advance for your answer.

 

[NO_MSC_NO_MSCP_NO_MSENGINEER]

Thanks for your answer.

Yes, this is what I thought but I wanted to see if there was any other
solution first, since I use Active Directory Connector and I really has
hadn't enough time to see how to delete a Exchange mailbox.

I really dont know if I delete an Exchange MailBox, the AD user will then be
replicated as a not enabled Exchange AD user?

Greetings from Barcelona (Spain)

Sounds like there is a corruption in the mailbox then. You can take the
easy way out and that is to export the mailbox to a pst-file and then
recreate it on the server and see if everything is working fine now and
then import the old mailbox again. In addition you might want to check
your Exchange database for errors.

--
Robert Sparnaaij [MVP-Outlook]
www.howto-outlook.com

Tips of the month:
-What do the Outlook Icons Mean?
-Create an Office 2003 CD slipstreamed with Service Pack 1

-----

Thanks for your answer.

In safe mode the result is the same (crash)

I have tried to use different views in that folder but the result was the
same.

I have resetted the permissions of that folder (I can see properties of
it, but not view the contents of it) but nothing...


We do not use offline folders...

Argh!

Tried it in safe mode already? Also see if you have the change to reset
the view on that folder.
In case you've got Offline folder enabled; disable it and delete the
ost-file.

--
Robert Sparnaaij [MVP-Outlook]
www.howto-outlook.com

Tips of the month:
-What do the Outlook Icons Mean?
-Create an Office 2003 CD slipstreamed with Service Pack 1

-----
Hi,


In one of my users MailBox I have a problem:

It's impossible to open his inbox from any computer. Outlook crashes
inmediately.

However, it's possible to open all the others folders without problems.

As I said, I tried to open it from different PCs and it's impossible
too. So I imagine the problem comes from the mailbox itself, not from
the PC configuration.

It's not a permissions problem, the user has all the permissions.

How can I Solve it?

Thanks in advance for your answer.