Outlook access to mail servers blocked

[terry-isismu]

For last two days I suddently been unable to down load any email vi
either my talk tal broadband or my vodaphone mobile connection th
message i get is the same across 5 different POP3 servers Receiving
reported error (0x80042108) : 'Outlook is unable to connect to you
incoming (POP3) e-mail server. If you continue to receive this message
contact your server administrator or Internet service provider (ISP).
past post suggest the firewalls but had tried disabling them and it
still the same - i know there is mail as i have it on my balckberr
account - any ideas folks?
I am running outlook 2003 SP3 under XP professional 5.1 SP3 usin
windows firewall and norton 360 antivirus etc. Can I see an events lo
to find out if the firewall is blocking my mail

 

[K. Orland]

The first culprit I would look at is antivirus - if it's actively scanning
incoming and outgoing mail that could be the problem. Also, if you want to
find out if you have any issues, firewall or otherwise, have you checked your
event viewer?

 

[terry-isismu]

Yes I checked the events - all clear
I also turned off firewalls - it seemed to make no difference.
Thanks for suggesting anyway ... thinking the same way..

 

[K. Orland]

Check your firewall to ensure that outlook.exe is allowed.

In addition, check your Outlook Add Ins and COMs for applications or third
party software that integrates with Outlook. Disable them all then add them
back one by one, testing inbetween to find out if one of them is at fault.
Alternatively, you can open Outlook and run it in safe mode with NO Add Ins
or COMs loaded to see if it runs properly then. Start > Run > outlook.exe
/safe

If you have installed and configured Norton to actively scan incoming and
outgoing mail, this is the likely culprit. Unfortunately with Norton, the
only way to really fix the issue is to uninstall it plus use a removal tool
from Symantec since Norton never really does completely uninstall. Then
reinstall it and omit the integration with Outlook. The removal tool is
located here:

http://service1.symantec.com/Support/tsgeninfo.nsf/docid/2005033108162039