P
Peterc89
Using Windows XP Home and Office 2000 Professional. Office Update fails.
"Office Update is unable to check for updates". It did get past the check
for genuine Microsoft Products.
My original two problems that I am trying to resolve by updating Office are:
1. When starting Word, “Preparing to install" window flies by and I get the
following Microsoft Word 10.0 window with message "An error occurred and this
feature is no longer functioning properly. Please run Setup and select
"Repair..." to restore this application."
I select the only option "OK" and then Word (Word 2002 (10.6843.6839) SP3)
opens nicely.
I used the original CD to run setup and "Repair" which completed
successfully but the error messages still comes up.
I removed Microsoft Office using the CD and then reinstalled it and still
have the same error messages.
Also, the “Preparing to Install†message from Windows Installer comes up at
a lot of very odd times for no apparent reason. It always goes away very
quickly. I downloaded Windows Installer 3.1 and tried again to no avail and
it still starts up on its own a lot.
2. In Outlook 2000 whenever the address book is accessed when attempting to
send an email or by selecting TOOLS/AddressBook, or by opening a received
message, I get the following error message: “An error occurred while
attempting to open the address book.â€
I renamed wab32.dll in Windows/System32/dllcache and then downloaded another
albeit older version of wab32.dll to that location, but that didn’t help.
Mine is Version 6.0.2900.3138 from 11.08/2006 and the downloaded one is
6.0.2800.1106 for 12/06/2003.
The .wab files I found are: DEFAULT.WAB, DEFAULT (1).WAB both of which are
173 KB. I renamed them to .old but I still get the same problem.
2.a In Outlook express (which I use for NewsGroups) the error message I get
is “The address book failed to load. Outlook Express is incorrectly
configured, please re-install.†Followed by “There was an error opening this
message. An error has occurred.†I tried to delete and reinstall OE that but
am not sure I was successful.
In Add/Remove utility I selected Windows Components on the left, but the
outlook express box was already unchecked.
So I checked it and continues on, then unchecked it and continues
successfully, but not sure it was every really uninstalled.
Anyway I can't send or open email and mucking about with the *.wab files and
the wab32.dll file do not seem to fix my problem.
Is it the registry that is messed up? I recently did a lot of cleanup and
have scanned the registry with some scanners but have not altered the
registry in any way except with CCleaner as I was not willing to pay.
I can read email in the preview pane.
"Office Update is unable to check for updates". It did get past the check
for genuine Microsoft Products.
My original two problems that I am trying to resolve by updating Office are:
1. When starting Word, “Preparing to install" window flies by and I get the
following Microsoft Word 10.0 window with message "An error occurred and this
feature is no longer functioning properly. Please run Setup and select
"Repair..." to restore this application."
I select the only option "OK" and then Word (Word 2002 (10.6843.6839) SP3)
opens nicely.
I used the original CD to run setup and "Repair" which completed
successfully but the error messages still comes up.
I removed Microsoft Office using the CD and then reinstalled it and still
have the same error messages.
Also, the “Preparing to Install†message from Windows Installer comes up at
a lot of very odd times for no apparent reason. It always goes away very
quickly. I downloaded Windows Installer 3.1 and tried again to no avail and
it still starts up on its own a lot.
2. In Outlook 2000 whenever the address book is accessed when attempting to
send an email or by selecting TOOLS/AddressBook, or by opening a received
message, I get the following error message: “An error occurred while
attempting to open the address book.â€
I renamed wab32.dll in Windows/System32/dllcache and then downloaded another
albeit older version of wab32.dll to that location, but that didn’t help.
Mine is Version 6.0.2900.3138 from 11.08/2006 and the downloaded one is
6.0.2800.1106 for 12/06/2003.
The .wab files I found are: DEFAULT.WAB, DEFAULT (1).WAB both of which are
173 KB. I renamed them to .old but I still get the same problem.
2.a In Outlook express (which I use for NewsGroups) the error message I get
is “The address book failed to load. Outlook Express is incorrectly
configured, please re-install.†Followed by “There was an error opening this
message. An error has occurred.†I tried to delete and reinstall OE that but
am not sure I was successful.
In Add/Remove utility I selected Windows Components on the left, but the
outlook express box was already unchecked.
So I checked it and continues on, then unchecked it and continues
successfully, but not sure it was every really uninstalled.
Anyway I can't send or open email and mucking about with the *.wab files and
the wab32.dll file do not seem to fix my problem.
Is it the registry that is messed up? I recently did a lot of cleanup and
have scanned the registry with some scanners but have not altered the
registry in any way except with CCleaner as I was not willing to pay.
I can read email in the preview pane.