Outlook address book will not show email2 addresses

[mjdon67]

I'm using Windows XP professional and Outlook 2003 SP2

Some of my contacts have multiple emails, however only the first email in
the field Email1 appear in the address book. So when I want to address an
email to someone using their email2 or email3 address I have to go to
contacts click on email2 and copy and paste the address to my new outgoing
message.

I've tried the following,
create a new contact and enter all the info in fresh
made certain the display as field is different for email 1 and email 2

nothing seems to help, my only solution so far has been to have duplicate
contacts with email1 in the first one and email2 in email1 slot in the
duplicate

seems bizarre, why does outlook have multiple email slots if I can't use them

 

[Russ Valentine [MVP-Outlook]]

This behavior cannot be reproduced. All valid email addresses appear in the
Outlook Address Book in every version of Outlook except IMO version of
Outlook 2000.
List the steps you used to produce this behavior.

 

[mjdon67]

I've tried multiple ways it happens each time. here are some examples

With an existing contact, I add an email under email2

A brand new contact, I fill out an email under email1 and email2

Importing a contact that has two emails.

Taking an existing contact and deleting the email and repasting such that
Outlook creates a new and different (again) display as name

Basically no matter how you slice it, I have a contact with 2 email
addresses, each email has a unique display as name.

Ok with that clear on to the next step.


No matter how I try I can't pick email2, I have tried the following


From Outlook inbox, click on the icon tool bar that represents the address
book, navigate to CONTACTS and look for the email2 address, it is not there,
only the email1 address is listed.

From composing a new email, click on the TO box to chose emails, only the
email1 address is listed and the email2 addresses are not there.

From the Tool bar, click on TOOLS, click on ADDRESS BOOK only the email1
address is listed and the email2 addresses are not there.


Basically the address book is acting like it doesn't realize email2 exists.


Thanks for any help you can provide

This behavior cannot be reproduced. All valid email addresses appear in the
Outlook Address Book in every version of Outlook except IMO version of
Outlook 2000.
List the steps you used to produce this behavior.
--
Russ Valentine
[MVP-Outlook]

I'm using Windows XP professional and Outlook 2003 SP2

Some of my contacts have multiple emails, however only the first email in
the field Email1 appear in the address book. So when I want to address an
email to someone using their email2 or email3 address I have to go to
contacts click on email2 and copy and paste the address to my new outgoing
message.

I've tried the following,
create a new contact and enter all the info in fresh
made certain the display as field is different for email 1 and email 2

nothing seems to help, my only solution so far has been to have duplicate
contacts with email1 in the first one and email2 in email1 slot in the
duplicate

seems bizarre, why does outlook have multiple email slots if I can't use
them

 

[Russ Valentine [MVP-Outlook]]

No one else has this problem, nor have I ever seen it reported.
Was this an upgraded installation?
Have you tried to repair the Outlook Address Book Service by removing it,
restarting Outlook, then re-adding it?
--
Russ Valentine
[MVP-Outlook]

I've tried multiple ways it happens each time. here are some examples

With an existing contact, I add an email under email2

A brand new contact, I fill out an email under email1 and email2

Importing a contact that has two emails.

Taking an existing contact and deleting the email and repasting such that
Outlook creates a new and different (again) display as name

Basically no matter how you slice it, I have a contact with 2 email
addresses, each email has a unique display as name.

Ok with that clear on to the next step.


No matter how I try I can't pick email2, I have tried the following


From Outlook inbox, click on the icon tool bar that represents the address
book, navigate to CONTACTS and look for the email2 address, it is not
there,
only the email1 address is listed.

From composing a new email, click on the TO box to chose emails, only the
email1 address is listed and the email2 addresses are not there.

From the Tool bar, click on TOOLS, click on ADDRESS BOOK only the email1
address is listed and the email2 addresses are not there.


Basically the address book is acting like it doesn't realize email2
exists.


Thanks for any help you can provide

This behavior cannot be reproduced. All valid email addresses appear in
the
Outlook Address Book in every version of Outlook except IMO version of
Outlook 2000.
List the steps you used to produce this behavior.
--
Russ Valentine
[MVP-Outlook]

I'm using Windows XP professional and Outlook 2003 SP2

Some of my contacts have multiple emails, however only the first email
in
the field Email1 appear in the address book. So when I want to address
an
email to someone using their email2 or email3 address I have to go to
contacts click on email2 and copy and paste the address to my new
outgoing
message.

I've tried the following,
create a new contact and enter all the info in fresh
made certain the display as field is different for email 1 and email 2

nothing seems to help, my only solution so far has been to have
duplicate
contacts with email1 in the first one and email2 in email1 slot in the
duplicate

seems bizarre, why does outlook have multiple email slots if I can't
use
them

 

[mjdon67]

I agree very bizarre. At my last firm this was not an issue, outlook
properly showed both email addresses. I did notice Outlook was SP1, I have
since upgraded it to SP2 and rebooted. I will attempt your suggestions
tomorrow and reply again.

Thank you so very much.

by the way, I don't recall Outlook showing the fax numbers at all in the
Address book, I wonder if somehow the address book is suppressing everything
except Email1?

No one else has this problem, nor have I ever seen it reported.
Was this an upgraded installation?
Have you tried to repair the Outlook Address Book Service by removing it,
restarting Outlook, then re-adding it?
--
Russ Valentine
[MVP-Outlook]

I've tried multiple ways it happens each time. here are some examples

With an existing contact, I add an email under email2

A brand new contact, I fill out an email under email1 and email2

Importing a contact that has two emails.

Taking an existing contact and deleting the email and repasting such that
Outlook creates a new and different (again) display as name

Basically no matter how you slice it, I have a contact with 2 email
addresses, each email has a unique display as name.

Ok with that clear on to the next step.


No matter how I try I can't pick email2, I have tried the following


From Outlook inbox, click on the icon tool bar that represents the address
book, navigate to CONTACTS and look for the email2 address, it is not
there,
only the email1 address is listed.

From composing a new email, click on the TO box to chose emails, only the
email1 address is listed and the email2 addresses are not there.

From the Tool bar, click on TOOLS, click on ADDRESS BOOK only the email1
address is listed and the email2 addresses are not there.


Basically the address book is acting like it doesn't realize email2
exists.


Thanks for any help you can provide

This behavior cannot be reproduced. All valid email addresses appear in
the
Outlook Address Book in every version of Outlook except IMO version of
Outlook 2000.
List the steps you used to produce this behavior.
--
Russ Valentine
[MVP-Outlook]
I'm using Windows XP professional and Outlook 2003 SP2

Some of my contacts have multiple emails, however only the first email
in
the field Email1 appear in the address book. So when I want to address
an
email to someone using their email2 or email3 address I have to go to
contacts click on email2 and copy and paste the address to my new
outgoing
message.

I've tried the following,
create a new contact and enter all the info in fresh
made certain the display as field is different for email 1 and email 2

nothing seems to help, my only solution so far has been to have
duplicate
contacts with email1 in the first one and email2 in email1 slot in the
duplicate

seems bizarre, why does outlook have multiple email slots if I can't
use
them

 

[Russ Valentine [MVP-Outlook]]

Every correctly functioning Outlook Address Book Service I've ever seen has
shown all electronic addresses: Email 1-3, Fax, Mobile, Pager, etc. As we
all know only too well, it cannot be configured otherwise.
--
Russ Valentine
[MVP-Outlook]

I agree very bizarre. At my last firm this was not an issue, outlook
properly showed both email addresses. I did notice Outlook was SP1, I
have
since upgraded it to SP2 and rebooted. I will attempt your suggestions
tomorrow and reply again.

Thank you so very much.

by the way, I don't recall Outlook showing the fax numbers at all in the
Address book, I wonder if somehow the address book is suppressing
everything
except Email1?

No one else has this problem, nor have I ever seen it reported.
Was this an upgraded installation?
Have you tried to repair the Outlook Address Book Service by removing it,
restarting Outlook, then re-adding it?
--
Russ Valentine
[MVP-Outlook]

I've tried multiple ways it happens each time. here are some examples

With an existing contact, I add an email under email2

A brand new contact, I fill out an email under email1 and email2

Importing a contact that has two emails.

Taking an existing contact and deleting the email and repasting such
that
Outlook creates a new and different (again) display as name

Basically no matter how you slice it, I have a contact with 2 email
addresses, each email has a unique display as name.

Ok with that clear on to the next step.


No matter how I try I can't pick email2, I have tried the following


From Outlook inbox, click on the icon tool bar that represents the
address
book, navigate to CONTACTS and look for the email2 address, it is not
there,
only the email1 address is listed.

From composing a new email, click on the TO box to chose emails, only
the
email1 address is listed and the email2 addresses are not there.

From the Tool bar, click on TOOLS, click on ADDRESS BOOK only the
email1
address is listed and the email2 addresses are not there.


Basically the address book is acting like it doesn't realize email2
exists.


Thanks for any help you can provide



:

This behavior cannot be reproduced. All valid email addresses appear
in
the
Outlook Address Book in every version of Outlook except IMO version of
Outlook 2000.
List the steps you used to produce this behavior.
--
Russ Valentine
[MVP-Outlook]
I'm using Windows XP professional and Outlook 2003 SP2

Some of my contacts have multiple emails, however only the first
email
in
the field Email1 appear in the address book. So when I want to
address
an
email to someone using their email2 or email3 address I have to go
to
contacts click on email2 and copy and paste the address to my new
outgoing
message.

I've tried the following,
create a new contact and enter all the info in fresh
made certain the display as field is different for email 1 and email
2

nothing seems to help, my only solution so far has been to have
duplicate
contacts with email1 in the first one and email2 in email1 slot in
the
duplicate

seems bizarre, why does outlook have multiple email slots if I can't
use
them

 

[Brian Tillman]

Every correctly functioning Outlook Address Book Service I've ever
seen has shown all electronic addresses: Email 1-3, Fax, Mobile,
Pager, etc.

I don't think it shows the mobile phone number. At least it doesn't for me.
In fact, I can't see the pager number, either, although all email addresses
show as well as the fax number. I though sure I've seen the pager before,
but perhaps not. Outlook 2003.

 

[mjdon67]

My IT department is a bit nervous to try this approach, they will fiddle with
it over the weekend. They told me they don't have/use Microsoft Exchange
server or something like that. Whatever lower/smaller verion we are using
seems to be sufficient to not warrant the additional cost of that
feature/upgrade.

After the weekend's investigation we will revisit.

thank you again.

Mike

No one else has this problem, nor have I ever seen it reported.
Was this an upgraded installation?
Have you tried to repair the Outlook Address Book Service by removing it,
restarting Outlook, then re-adding it?
--
Russ Valentine
[MVP-Outlook]

I've tried multiple ways it happens each time. here are some examples

With an existing contact, I add an email under email2

A brand new contact, I fill out an email under email1 and email2

Importing a contact that has two emails.

Taking an existing contact and deleting the email and repasting such that
Outlook creates a new and different (again) display as name

Basically no matter how you slice it, I have a contact with 2 email
addresses, each email has a unique display as name.

Ok with that clear on to the next step.


No matter how I try I can't pick email2, I have tried the following


From Outlook inbox, click on the icon tool bar that represents the address
book, navigate to CONTACTS and look for the email2 address, it is not
there,
only the email1 address is listed.

From composing a new email, click on the TO box to chose emails, only the
email1 address is listed and the email2 addresses are not there.

From the Tool bar, click on TOOLS, click on ADDRESS BOOK only the email1
address is listed and the email2 addresses are not there.


Basically the address book is acting like it doesn't realize email2
exists.


Thanks for any help you can provide

This behavior cannot be reproduced. All valid email addresses appear in
the
Outlook Address Book in every version of Outlook except IMO version of
Outlook 2000.
List the steps you used to produce this behavior.
--
Russ Valentine
[MVP-Outlook]
I'm using Windows XP professional and Outlook 2003 SP2

Some of my contacts have multiple emails, however only the first email
in
the field Email1 appear in the address book. So when I want to address
an
email to someone using their email2 or email3 address I have to go to
contacts click on email2 and copy and paste the address to my new
outgoing
message.

I've tried the following,
create a new contact and enter all the info in fresh
made certain the display as field is different for email 1 and email 2

nothing seems to help, my only solution so far has been to have
duplicate
contacts with email1 in the first one and email2 in email1 slot in the
duplicate

seems bizarre, why does outlook have multiple email slots if I can't
use
them

 

[Russ Valentine [MVP-Outlook]]

Removing and re-adding the Outlook Address Book Service risks nothing. No
data is touched.
--
Russ Valentine
[MVP-Outlook]

My IT department is a bit nervous to try this approach, they will fiddle
with
it over the weekend. They told me they don't have/use Microsoft Exchange
server or something like that. Whatever lower/smaller verion we are using
seems to be sufficient to not warrant the additional cost of that
feature/upgrade.

After the weekend's investigation we will revisit.

thank you again.

Mike

No one else has this problem, nor have I ever seen it reported.
Was this an upgraded installation?
Have you tried to repair the Outlook Address Book Service by removing it,
restarting Outlook, then re-adding it?
--
Russ Valentine
[MVP-Outlook]

I've tried multiple ways it happens each time. here are some examples

With an existing contact, I add an email under email2

A brand new contact, I fill out an email under email1 and email2

Importing a contact that has two emails.

Taking an existing contact and deleting the email and repasting such
that
Outlook creates a new and different (again) display as name

Basically no matter how you slice it, I have a contact with 2 email
addresses, each email has a unique display as name.

Ok with that clear on to the next step.


No matter how I try I can't pick email2, I have tried the following


From Outlook inbox, click on the icon tool bar that represents the
address
book, navigate to CONTACTS and look for the email2 address, it is not
there,
only the email1 address is listed.

From composing a new email, click on the TO box to chose emails, only
the
email1 address is listed and the email2 addresses are not there.

From the Tool bar, click on TOOLS, click on ADDRESS BOOK only the
email1
address is listed and the email2 addresses are not there.


Basically the address book is acting like it doesn't realize email2
exists.


Thanks for any help you can provide



:

This behavior cannot be reproduced. All valid email addresses appear
in
the
Outlook Address Book in every version of Outlook except IMO version of
Outlook 2000.
List the steps you used to produce this behavior.
--
Russ Valentine
[MVP-Outlook]
I'm using Windows XP professional and Outlook 2003 SP2

Some of my contacts have multiple emails, however only the first
email
in
the field Email1 appear in the address book. So when I want to
address
an
email to someone using their email2 or email3 address I have to go
to
contacts click on email2 and copy and paste the address to my new
outgoing
message.

I've tried the following,
create a new contact and enter all the info in fresh
made certain the display as field is different for email 1 and email
2

nothing seems to help, my only solution so far has been to have
duplicate
contacts with email1 in the first one and email2 in email1 slot in
the
duplicate

seems bizarre, why does outlook have multiple email slots if I can't
use
them

 

[Russ Valentine [MVP-Outlook]]

Pagers and mobile phone numbers only show if they use an Internet Protocol,
e.g. (e-mail address removed)

 

[mjdon67]

My IT guy writes this... I'll let you know if this fix works


We are not using a Microsoft Exchange Server for email. We use Microsoft's
Outlook client with a Communigate email server. The communigate email server
does not store contacts exactly as the exchange server. As a result the
Outlook client is showing only the primary email address for a contact stored
with multiple email addresses.

What we can do.

We can create a new "Outlook Data File" in your home directory on our
network (insures the file is backed up) to contain your contacts and move
your contacts into the new "Outlook Data File". Once the contacts are moved
into the "Outlook Data File", you will see all email addresses for a contact
in the address book.

John S or I will stop by on Monday to implement - five to ten minutes tops.
Regards,
Bill Townsend, Director of IT
Progressive Business Publications

Removing and re-adding the Outlook Address Book Service risks nothing. No
data is touched.
--
Russ Valentine
[MVP-Outlook]

My IT department is a bit nervous to try this approach, they will fiddle
with
it over the weekend. They told me they don't have/use Microsoft Exchange
server or something like that. Whatever lower/smaller verion we are using
seems to be sufficient to not warrant the additional cost of that
feature/upgrade.

After the weekend's investigation we will revisit.

thank you again.

Mike

No one else has this problem, nor have I ever seen it reported.
Was this an upgraded installation?
Have you tried to repair the Outlook Address Book Service by removing it,
restarting Outlook, then re-adding it?
--
Russ Valentine
[MVP-Outlook]
I've tried multiple ways it happens each time. here are some examples

With an existing contact, I add an email under email2

A brand new contact, I fill out an email under email1 and email2

Importing a contact that has two emails.

Taking an existing contact and deleting the email and repasting such
that
Outlook creates a new and different (again) display as name

Basically no matter how you slice it, I have a contact with 2 email
addresses, each email has a unique display as name.

Ok with that clear on to the next step.


No matter how I try I can't pick email2, I have tried the following


From Outlook inbox, click on the icon tool bar that represents the
address
book, navigate to CONTACTS and look for the email2 address, it is not
there,
only the email1 address is listed.

From composing a new email, click on the TO box to chose emails, only
the
email1 address is listed and the email2 addresses are not there.

From the Tool bar, click on TOOLS, click on ADDRESS BOOK only the
email1
address is listed and the email2 addresses are not there.


Basically the address book is acting like it doesn't realize email2
exists.


Thanks for any help you can provide



:

This behavior cannot be reproduced. All valid email addresses appear
in
the
Outlook Address Book in every version of Outlook except IMO version of
Outlook 2000.
List the steps you used to produce this behavior.
--
Russ Valentine
[MVP-Outlook]
I'm using Windows XP professional and Outlook 2003 SP2

Some of my contacts have multiple emails, however only the first
email
in
the field Email1 appear in the address book. So when I want to
address
an
email to someone using their email2 or email3 address I have to go
to
contacts click on email2 and copy and paste the address to my new
outgoing
message.

I've tried the following,
create a new contact and enter all the info in fresh
made certain the display as field is different for email 1 and email
2

nothing seems to help, my only solution so far has been to have
duplicate
contacts with email1 in the first one and email2 in email1 slot in
the
duplicate

seems bizarre, why does outlook have multiple email slots if I can't
use
them

 

[Russ Valentine [MVP-Outlook]]

Well no wonder. The only information stores supported in this group are
Exchange mailboxes or PST files.
--
Russ Valentine
[MVP-Outlook]

My IT guy writes this... I'll let you know if this fix works


We are not using a Microsoft Exchange Server for email. We use Microsoft's
Outlook client with a Communigate email server. The communigate email
server
does not store contacts exactly as the exchange server. As a result the
Outlook client is showing only the primary email address for a contact
stored
with multiple email addresses.

What we can do.

We can create a new "Outlook Data File" in your home directory on our
network (insures the file is backed up) to contain your contacts and move
your contacts into the new "Outlook Data File". Once the contacts are
moved
into the "Outlook Data File", you will see all email addresses for a
contact
in the address book.

John S or I will stop by on Monday to implement - five to ten minutes
tops.
Regards,
Bill Townsend, Director of IT
Progressive Business Publications

Removing and re-adding the Outlook Address Book Service risks nothing. No
data is touched.
--
Russ Valentine
[MVP-Outlook]

My IT department is a bit nervous to try this approach, they will
fiddle
with
it over the weekend. They told me they don't have/use Microsoft
Exchange
server or something like that. Whatever lower/smaller verion we are
using
seems to be sufficient to not warrant the additional cost of that
feature/upgrade.

After the weekend's investigation we will revisit.

thank you again.

Mike

:

No one else has this problem, nor have I ever seen it reported.
Was this an upgraded installation?
Have you tried to repair the Outlook Address Book Service by removing
it,
restarting Outlook, then re-adding it?
--
Russ Valentine
[MVP-Outlook]
I've tried multiple ways it happens each time. here are some
examples

With an existing contact, I add an email under email2

A brand new contact, I fill out an email under email1 and email2

Importing a contact that has two emails.

Taking an existing contact and deleting the email and repasting such
that
Outlook creates a new and different (again) display as name

Basically no matter how you slice it, I have a contact with 2 email
addresses, each email has a unique display as name.

Ok with that clear on to the next step.


No matter how I try I can't pick email2, I have tried the following


From Outlook inbox, click on the icon tool bar that represents the
address
book, navigate to CONTACTS and look for the email2 address, it is
not
there,
only the email1 address is listed.

From composing a new email, click on the TO box to chose emails,
only
the
email1 address is listed and the email2 addresses are not there.

From the Tool bar, click on TOOLS, click on ADDRESS BOOK only the
email1
address is listed and the email2 addresses are not there.


Basically the address book is acting like it doesn't realize email2
exists.


Thanks for any help you can provide



:

This behavior cannot be reproduced. All valid email addresses
appear
in
the
Outlook Address Book in every version of Outlook except IMO version
of
Outlook 2000.
List the steps you used to produce this behavior.
--
Russ Valentine
[MVP-Outlook]
I'm using Windows XP professional and Outlook 2003 SP2

Some of my contacts have multiple emails, however only the first
email
in
the field Email1 appear in the address book. So when I want to
address
an
email to someone using their email2 or email3 address I have to
go
to
contacts click on email2 and copy and paste the address to my new
outgoing
message.

I've tried the following,
create a new contact and enter all the info in fresh
made certain the display as field is different for email 1 and
email
2

nothing seems to help, my only solution so far has been to have
duplicate
contacts with email1 in the first one and email2 in email1 slot
in
the
duplicate

seems bizarre, why does outlook have multiple email slots if I
can't
use
them

 

[Sue Mosher [MVP-Outlook]]

Sounds like a possible solution would be to have the Communigate address book (which Outlook is accessing as an LDAP address book???) store two records, one for each email address.

--
Sue Mosher, Outlook MVP
Author of Configuring Microsoft Outlook 2003

and Microsoft Outlook Programming - Jumpstart for
Administrators, Power Users, and Developers

My IT guy writes this... I'll let you know if this fix works


We are not using a Microsoft Exchange Server for email. We use Microsoft's
Outlook client with a Communigate email server. The communigate email server
does not store contacts exactly as the exchange server. As a result the
Outlook client is showing only the primary email address for a contact stored
with multiple email addresses.

What we can do.

We can create a new "Outlook Data File" in your home directory on our
network (insures the file is backed up) to contain your contacts and move
your contacts into the new "Outlook Data File". Once the contacts are moved
into the "Outlook Data File", you will see all email addresses for a contact
in the address book.

John S or I will stop by on Monday to implement - five to ten minutes tops.
Regards,
Bill Townsend, Director of IT
Progressive Business Publications

Removing and re-adding the Outlook Address Book Service risks nothing. No
data is touched.
--
Russ Valentine
[MVP-Outlook]

My IT department is a bit nervous to try this approach, they will fiddle
with
it over the weekend. They told me they don't have/use Microsoft Exchange
server or something like that. Whatever lower/smaller verion we are using
seems to be sufficient to not warrant the additional cost of that
feature/upgrade.

After the weekend's investigation we will revisit.

thank you again.

Mike

:

No one else has this problem, nor have I ever seen it reported.
Was this an upgraded installation?
Have you tried to repair the Outlook Address Book Service by removing it,
restarting Outlook, then re-adding it?
--
Russ Valentine
[MVP-Outlook]
I've tried multiple ways it happens each time. here are some examples

With an existing contact, I add an email under email2

A brand new contact, I fill out an email under email1 and email2

Importing a contact that has two emails.

Taking an existing contact and deleting the email and repasting such
that
Outlook creates a new and different (again) display as name

Basically no matter how you slice it, I have a contact with 2 email
addresses, each email has a unique display as name.

Ok with that clear on to the next step.


No matter how I try I can't pick email2, I have tried the following


From Outlook inbox, click on the icon tool bar that represents the
address
book, navigate to CONTACTS and look for the email2 address, it is not
there,
only the email1 address is listed.

From composing a new email, click on the TO box to chose emails, only
the
email1 address is listed and the email2 addresses are not there.

From the Tool bar, click on TOOLS, click on ADDRESS BOOK only the
email1
address is listed and the email2 addresses are not there.


Basically the address book is acting like it doesn't realize email2
exists.


Thanks for any help you can provide



:

This behavior cannot be reproduced. All valid email addresses appear
in
the
Outlook Address Book in every version of Outlook except IMO version of
Outlook 2000.
List the steps you used to produce this behavior.
--
Russ Valentine
[MVP-Outlook]
I'm using Windows XP professional and Outlook 2003 SP2

Some of my contacts have multiple emails, however only the first
email
in
the field Email1 appear in the address book. So when I want to
address
an
email to someone using their email2 or email3 address I have to go
to
contacts click on email2 and copy and paste the address to my new
outgoing
message.

I've tried the following,
create a new contact and enter all the info in fresh
made certain the display as field is different for email 1 and email
2

nothing seems to help, my only solution so far has been to have
duplicate
contacts with email1 in the first one and email2 in email1 slot in
the
duplicate

seems bizarre, why does outlook have multiple email slots if I can't
use
them

 

[mjdon67]

Sorry, I'm just a user doing the best I can. But this conversation has lit
a fire under our IT department, and for that I thank you !

Mike

Well no wonder. The only information stores supported in this group are
Exchange mailboxes or PST files.
--
Russ Valentine
[MVP-Outlook]

My IT guy writes this... I'll let you know if this fix works


We are not using a Microsoft Exchange Server for email. We use Microsoft's
Outlook client with a Communigate email server. The communigate email
server
does not store contacts exactly as the exchange server. As a result the
Outlook client is showing only the primary email address for a contact
stored
with multiple email addresses.

What we can do.

We can create a new "Outlook Data File" in your home directory on our
network (insures the file is backed up) to contain your contacts and move
your contacts into the new "Outlook Data File". Once the contacts are
moved
into the "Outlook Data File", you will see all email addresses for a
contact
in the address book.

John S or I will stop by on Monday to implement - five to ten minutes
tops.
Regards,
Bill Townsend, Director of IT
Progressive Business Publications

Removing and re-adding the Outlook Address Book Service risks nothing. No
data is touched.
--
Russ Valentine
[MVP-Outlook]
My IT department is a bit nervous to try this approach, they will
fiddle
with
it over the weekend. They told me they don't have/use Microsoft
Exchange
server or something like that. Whatever lower/smaller verion we are
using
seems to be sufficient to not warrant the additional cost of that
feature/upgrade.

After the weekend's investigation we will revisit.

thank you again.

Mike

:

No one else has this problem, nor have I ever seen it reported.
Was this an upgraded installation?
Have you tried to repair the Outlook Address Book Service by removing
it,
restarting Outlook, then re-adding it?
--
Russ Valentine
[MVP-Outlook]
I've tried multiple ways it happens each time. here are some
examples

With an existing contact, I add an email under email2

A brand new contact, I fill out an email under email1 and email2

Importing a contact that has two emails.

Taking an existing contact and deleting the email and repasting such
that
Outlook creates a new and different (again) display as name

Basically no matter how you slice it, I have a contact with 2 email
addresses, each email has a unique display as name.

Ok with that clear on to the next step.


No matter how I try I can't pick email2, I have tried the following


From Outlook inbox, click on the icon tool bar that represents the
address
book, navigate to CONTACTS and look for the email2 address, it is
not
there,
only the email1 address is listed.

From composing a new email, click on the TO box to chose emails,
only
the
email1 address is listed and the email2 addresses are not there.

From the Tool bar, click on TOOLS, click on ADDRESS BOOK only the
email1
address is listed and the email2 addresses are not there.


Basically the address book is acting like it doesn't realize email2
exists.


Thanks for any help you can provide



:

This behavior cannot be reproduced. All valid email addresses
appear
in
the
Outlook Address Book in every version of Outlook except IMO version
of
Outlook 2000.
List the steps you used to produce this behavior.
--
Russ Valentine
[MVP-Outlook]
I'm using Windows XP professional and Outlook 2003 SP2

Some of my contacts have multiple emails, however only the first
email
in
the field Email1 appear in the address book. So when I want to
address
an
email to someone using their email2 or email3 address I have to
go
to
contacts click on email2 and copy and paste the address to my new
outgoing
message.

I've tried the following,
create a new contact and enter all the info in fresh
made certain the display as field is different for email 1 and
email
2

nothing seems to help, my only solution so far has been to have
duplicate
contacts with email1 in the first one and email2 in email1 slot
in
the
duplicate

seems bizarre, why does outlook have multiple email slots if I
can't
use
them

 

[mjdon67]

yes this does work, see my other solution which I am responding to now

Sounds like a possible solution would be to have the Communigate address book (which Outlook is accessing as an LDAP address book???) store two records, one for each email address.

--
Sue Mosher, Outlook MVP
Author of Configuring Microsoft Outlook 2003

and Microsoft Outlook Programming - Jumpstart for
Administrators, Power Users, and Developers

My IT guy writes this... I'll let you know if this fix works


We are not using a Microsoft Exchange Server for email. We use Microsoft's
Outlook client with a Communigate email server. The communigate email server
does not store contacts exactly as the exchange server. As a result the
Outlook client is showing only the primary email address for a contact stored
with multiple email addresses.

What we can do.

We can create a new "Outlook Data File" in your home directory on our
network (insures the file is backed up) to contain your contacts and move
your contacts into the new "Outlook Data File". Once the contacts are moved
into the "Outlook Data File", you will see all email addresses for a contact
in the address book.

John S or I will stop by on Monday to implement - five to ten minutes tops.
Regards,
Bill Townsend, Director of IT
Progressive Business Publications

Removing and re-adding the Outlook Address Book Service risks nothing. No
data is touched.
--
Russ Valentine
[MVP-Outlook]
My IT department is a bit nervous to try this approach, they will fiddle
with
it over the weekend. They told me they don't have/use Microsoft Exchange
server or something like that. Whatever lower/smaller verion we are using
seems to be sufficient to not warrant the additional cost of that
feature/upgrade.

After the weekend's investigation we will revisit.

thank you again.

Mike

:

No one else has this problem, nor have I ever seen it reported.
Was this an upgraded installation?
Have you tried to repair the Outlook Address Book Service by removing it,
restarting Outlook, then re-adding it?
--
Russ Valentine
[MVP-Outlook]
I've tried multiple ways it happens each time. here are some examples

With an existing contact, I add an email under email2

A brand new contact, I fill out an email under email1 and email2

Importing a contact that has two emails.

Taking an existing contact and deleting the email and repasting such
that
Outlook creates a new and different (again) display as name

Basically no matter how you slice it, I have a contact with 2 email
addresses, each email has a unique display as name.

Ok with that clear on to the next step.


No matter how I try I can't pick email2, I have tried the following


From Outlook inbox, click on the icon tool bar that represents the
address
book, navigate to CONTACTS and look for the email2 address, it is not
there,
only the email1 address is listed.

From composing a new email, click on the TO box to chose emails, only
the
email1 address is listed and the email2 addresses are not there.

From the Tool bar, click on TOOLS, click on ADDRESS BOOK only the
email1
address is listed and the email2 addresses are not there.


Basically the address book is acting like it doesn't realize email2
exists.


Thanks for any help you can provide



:

This behavior cannot be reproduced. All valid email addresses appear
in
the
Outlook Address Book in every version of Outlook except IMO version of
Outlook 2000.
List the steps you used to produce this behavior.
--
Russ Valentine
[MVP-Outlook]
I'm using Windows XP professional and Outlook 2003 SP2

Some of my contacts have multiple emails, however only the first
email
in
the field Email1 appear in the address book. So when I want to
address
an
email to someone using their email2 or email3 address I have to go
to
contacts click on email2 and copy and paste the address to my new
outgoing
message.

I've tried the following,
create a new contact and enter all the info in fresh
made certain the display as field is different for email 1 and email
2

nothing seems to help, my only solution so far has been to have
duplicate
contacts with email1 in the first one and email2 in email1 slot in
the
duplicate

seems bizarre, why does outlook have multiple email slots if I can't
use
them

 

[mjdon67]

Bizarro world report

Ok this is how the issue was solved (thanks to your prompts and direction!)

IT told me

"We are using a communigate email server, it supports mapi implementation,
mapi is how outlook communicates with exchange server allows most of
Microsoft exchanger server but with less maint and less cost"

Anyway it looks just like Microsoft's contact list, but with less
functionality (as discovered)

So the proposed answer was as follows, with one downside.

Create a new .pst file and copy all the contacts to that file. Presto you
can see all the emails pop up and you can access all the emails from the
address book

Initial Problem solved


New problem created. From work I can of course access all the .pst files
etc... However from the road, I am still working with the communigate
system, so if I delete the contacts file, I don't have access to any of those
emails, if I leave it as is I can only access the first email.

Not really a problem as from home and the road I really only need the
company email list and replying to email.

I will therefore be deleting the communigate contacts list, otherwise
updating my contacts gets very messy as I have to replicate everything all
the time.

Problem solved! Thank you all

Mike

Sorry, I'm just a user doing the best I can. But this conversation has lit
a fire under our IT department, and for that I thank you !

Mike

Well no wonder. The only information stores supported in this group are
Exchange mailboxes or PST files.
--
Russ Valentine
[MVP-Outlook]

My IT guy writes this... I'll let you know if this fix works


We are not using a Microsoft Exchange Server for email. We use Microsoft's
Outlook client with a Communigate email server. The communigate email
server
does not store contacts exactly as the exchange server. As a result the
Outlook client is showing only the primary email address for a contact
stored
with multiple email addresses.

What we can do.

We can create a new "Outlook Data File" in your home directory on our
network (insures the file is backed up) to contain your contacts and move
your contacts into the new "Outlook Data File". Once the contacts are
moved
into the "Outlook Data File", you will see all email addresses for a
contact
in the address book.

John S or I will stop by on Monday to implement - five to ten minutes
tops.
Regards,
Bill Townsend, Director of IT
Progressive Business Publications






:

Removing and re-adding the Outlook Address Book Service risks nothing. No
data is touched.
--
Russ Valentine
[MVP-Outlook]
My IT department is a bit nervous to try this approach, they will
fiddle
with
it over the weekend. They told me they don't have/use Microsoft
Exchange
server or something like that. Whatever lower/smaller verion we are
using
seems to be sufficient to not warrant the additional cost of that
feature/upgrade.

After the weekend's investigation we will revisit.

thank you again.

Mike

:

No one else has this problem, nor have I ever seen it reported.
Was this an upgraded installation?
Have you tried to repair the Outlook Address Book Service by removing
it,
restarting Outlook, then re-adding it?
--
Russ Valentine
[MVP-Outlook]
I've tried multiple ways it happens each time. here are some
examples

With an existing contact, I add an email under email2

A brand new contact, I fill out an email under email1 and email2

Importing a contact that has two emails.

Taking an existing contact and deleting the email and repasting such
that
Outlook creates a new and different (again) display as name

Basically no matter how you slice it, I have a contact with 2 email
addresses, each email has a unique display as name.

Ok with that clear on to the next step.


No matter how I try I can't pick email2, I have tried the following


From Outlook inbox, click on the icon tool bar that represents the
address
book, navigate to CONTACTS and look for the email2 address, it is
not
there,
only the email1 address is listed.

From composing a new email, click on the TO box to chose emails,
only
the
email1 address is listed and the email2 addresses are not there.

From the Tool bar, click on TOOLS, click on ADDRESS BOOK only the
email1
address is listed and the email2 addresses are not there.


Basically the address book is acting like it doesn't realize email2
exists.


Thanks for any help you can provide



:

This behavior cannot be reproduced. All valid email addresses
appear
in
the
Outlook Address Book in every version of Outlook except IMO version
of
Outlook 2000.
List the steps you used to produce this behavior.
--
Russ Valentine
[MVP-Outlook]
I'm using Windows XP professional and Outlook 2003 SP2

Some of my contacts have multiple emails, however only the first
email
in
the field Email1 appear in the address book. So when I want to
address
an
email to someone using their email2 or email3 address I have to
go
to
contacts click on email2 and copy and paste the address to my new
outgoing
message.

I've tried the following,
create a new contact and enter all the info in fresh
made certain the display as field is different for email 1 and
email
2

nothing seems to help, my only solution so far has been to have
duplicate
contacts with email1 in the first one and email2 in email1 slot
in
the
duplicate

seems bizarre, why does outlook have multiple email slots if I
can't
use
them

 

[AskTheComputerGy]

This is a known issue. There is a preference setting but I don't recall
where it is. Search your settings and it is burried somewhere you think it
would not be put. Sorry not more helpful.

 

[Russ Valentine [MVP-Outlook]]

Not a known issue at all.
The Outlook Address Book in Outlook 2003 shows every electronic address.
Original post is incorrect.

 

[AskTheComputerGy]

There is a question if you do an import if you want to overwrite addresses,
make additional or do not import duplicate addresses. What did you pick when
you tried to import? It sounds like you either have a virus or a bad
installation. Also, have you deleted the installation files as a part of a
computer clean up process? If you have it could make things worse. My
advise to you is to uninstall and reinstall and watch the choices you choose.
Do not uninstall the setup files. They take up a lot of space, but are
needed for future functions.