Outlook and Word 2003 editing and error problem

[liu]

This is a problem happened on a company PC that IT controls the
updates (security, anti-virus) in the night. One day morning, I
started having the problems below. I didn't install anything before,
but was sure something was installed by company IT that early morning.
I turned off the PC and it was on the next day.

problems:
1. I can't use mouse to move the cursor to a specific location in the
editing window, but I can on the header (to:, subject). I have to use
arrow keys to navigate when editing.
2. I can't launch Word whenever Outlook is open. Once Outlook is quit,
Word opens.
3. Everytime I quit Outlook, I get "Microsoft Office Word has
encountered a problem and needs to close. We are sorry for the
inconvenience." errorl. Reover my work and restart Microsft Word is
on. If I leave it on, it will open Word with a blank page. If I quit
Word, I get the same error message again and again unless I uncheck
that box.
4. Word has become much less stable. It crashes often (such as double-
clicking an image in Word doc) and sometimes has its own error
message.

Does anyone happen to know a solution to this?

thanks,

 

[Bob I]

Start by contacting your IT department.

 

[joefox]

You can also check to see if Word is the email editor. Open Outlook, click
Tools>Options>Mail Format tab. Uncheck "Use Office Word to edit email
messages". Might get you by until you check with your IT. You could also run
a Detect and Repair from the Help menu. Check both options and click OK.

 

[Slipstick]

Start outlook in safe mode - does it work? To start in safe mode, clos
outlook and hold Ctrl as you click the outlook icon to restart.

Check if word as enabled as the email editor. Disable it and see if i
works better.

Try Detect and Repair on the Help menu.

This is a problem happened on a company PC that IT controls th
updates (security, anti-virus) in the night. One day morning,
started having the problems below. I didn't install anything before
but was sure something was installed by company IT that early morning
I turned off the PC and it was on the next day

problems
1. I can't use mouse to move the cursor to a specific location in th
editing window, but I can on the header (to:, subject). I have to us
arrow keys to navigate when editing
2. I can't launch Word whenever Outlook is open. Once Outlook is quit
Word opens
3. Everytime I quit Outlook, I get "Microsoft Office Word ha
encountered a problem and needs to close. We are sorry for th
inconvenience." errorl. Reover my work and restart Microsft Word i
on. If I leave it on, it will open Word with a blank page. If I qui
Word, I get the same error message again and again unless I unchec
that box
4. Word has become much less stable. It crashes often (such as double
clicking an image in Word doc) and sometimes has its own erro
message

Does anyone happen to know a solution to this

thanks

--
Slipstic

'Outlook & Exchange Solutions Center' (http://www.slipstick.com)

'Outlook Tips' (http://www.outlook-tips.net/)

-
http://forums.slipstick.co

 

[liu]

Thank you all for the advice.

It runs fine like it used to be in Safe Mode. Don't know what features
are missing with safe mode though. Maybe I should just use Safe Mode.
Uncheck Word for editing works too. It appears the problem is the
Word. Detect and repair does not help.

I may ask them to upgrade to Office 2007.

Regards,

 

[Slipstick]

Thank you all for the advice

It runs fine like it used to be in Safe Mode. Don't know what feature
are missing with safe mode though. Maybe I should just use Safe Mode
Uncheck Word for editing works too. It appears the problem is th
Word. Detect and repair does not help

I may ask them to upgrade to Office 2007

Regards

It's either a problem with word or an addin and upgrading to 2007 ma
not fix it (but 2007 is much nicer ) - try a repair install or ask th
admin to do it if your account doesn't have the right permissions

--
Slipstic

'Outlook & Exchange Solutions Center' (http://www.slipstick.com)

'Outlook Tips' (http://www.outlook-tips.net/)

-
http://forums.slipstick.co

 

[liu]

Thank you all for the advice. I've turned the Word off as the editor
and it works fine for now. The editing is not as good as using Word
though.