Outlook clip art for new messages greyed out but not on replies?

[Diamondi]

When creating a new message I cannot insert clip art however if I am replying
to a message the clip art is no longer greyed out. How do I fix this so that
I can insert clip art in new messages?

 

[Diane Poremsky]

are you using plain text for the new messages?

 

[Diamondi]

The format is set up as HTML for all messages.

are you using plain text for the new messages?