Outlook crashing when receiving mail--prob indigestible spam..

[RickH]

Ran diagnostics and Repair, nothing found.
On Vista Ultimate.
POP3 servers for 3 mailboxes.
I suspect it might be a specific type of email msg, probably a spam, because
it downloads a few msgs, then bombs.
I'm seeing other similar threads in this forum using Exchander servers, so
it looks like a malformed header or body content is somehow crashing
Outlook....

 

[RickH]

Log Name: Application
Source: Application Error
Date: 7/20/2008 9:17:04 AM
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: Kerne.tirnanogloc.com
Description:
Faulting application OUTLOOK.EXE, version 12.0.6316.5000, time stamp
0x4833a470, faulting module ntdll.dll, version 6.0.6001.18000, time stamp
0x4791a7a6, exception code 0xc0000374, fault offset 0x000b015d, process id
0xe0c, application start time 0x01c8ea84079bab2b.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Level>2</Level>
<Task>100</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2008-07-20T16:17:04.000Z" />
<EventRecordID>67199</EventRecordID>
<Channel>Application</Channel>
<Computer>Kerne.tirnanogloc.com</Computer>
<Security />
</System>
<EventData>
<Data>OUTLOOK.EXE</Data>
<Data>12.0.6316.5000</Data>
<Data>4833a470</Data>
<Data>ntdll.dll</Data>
<Data>6.0.6001.18000</Data>
<Data>4791a7a6</Data>
<Data>c0000374</Data>
<Data>000b015d</Data>
<Data>e0c</Data>
<Data>01c8ea84079bab2b</Data>
</EventData>
</Event>

 

[RickH]

I was using OneCare, but it kept crashing, so I uninstalled it. Not running
any virus software until I get the MS tech to look at the OneCare issue.

I'm behind a hardware router/firewall, so I'm fairly secure.

I disabled all the add-ins that I had running, plus a few that were
installed by default.
All mail that I check is from POP3 servers running different server
software. Problem happens with all accounts. I diasable all but one at a
time, problem still happened.

 

[RickH]

Only Outlook 2007 seems to be have the problem.
After Outlook crashes, I start it up again, and it downloads the same set of
messages, then crashes when it reaches the same one each time.

Trying to identify that one now, and see if its the same on the other
mailboxes on the other servers.

 

[Roady [MVP]]

Does it work correctly in Outlook Safe Mode?
Start-> Run; outlook.exe /safe

 

[RickH]

Works in safe mode.
Hmm, it must be SpamBully.
I'll file a bug with them.
I've got 5 spam msgs attached to an email, one or more of them cause the
crash.
Dam, SpamBully is the besst anti-spam program that I've ever used. Been
working fine for many months.

 

[Milly Staples [MVP - Outlook]]

Try SpamBayes instead. It takes time to train but I have been using it
successfully for many years and it works flawlessly. Available from
SourceForge.net - open source and free to use.

--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact.
How to ask a question: http://support.microsoft.com/KB/555375


After furious head scratching, RickH asked:

| Works in safe mode.
| Hmm, it must be SpamBully.
| I'll file a bug with them.
| I've got 5 spam msgs attached to an email, one or more of them cause
| the crash.
| Dam, SpamBully is the besst anti-spam program that I've ever used.
| Been working fine for many months.
|
| "Roady [MVP]" wrote:
|
|| Does it work correctly in Outlook Safe Mode?
|| Start-> Run; outlook.exe /safe