Outlook Default Mail Account - unable to select - Error Ox8004010b

[Maggie Parker]

Outlook 2007 Under Tools;Account Settings I am unable to select the email
address to send from by default - when I click on the email address I want to
use and then click on Set as Default I get "Unknown Error OX80004010b"
Can you help? Thanks

 

[Roady [MVP]]

What kind of account type do you have configured?
Which account type is set as the default now?
Which are you trying to set as the default?

 

[Maggie Parker]

I have four email accounts, three of them are POP/SMTP and I want to use one
of these as the default, the fourth account is MAPI a Hotmail a/c and it's
this one that Outlook uses as the default
thanks

 

[Roady [MVP]]

So the Hotmail account is also the folder set marked with the "Outlook
Today" logo?
You must first set a different default delivery location then, namely the
pst-file that you use to store your POP3 emails in for the account that you
want to set as the default.
After restarting Outlook, you should be able to set a POP3 account as the
default.

 

[Maggie Parker]

Thank you, but I need your help in explaining your reply - I don't know if
the Hotmail account is also the folder set marked with the Outlook Today logo
as I can't see anything like this......please can you give me step by step
instructions on what you are recommending that I do! Many thanks

 

[Roady [MVP]]

Is the folder set to which your Hotmail messages are delivered at the top
and does the folder set have a logo with a house?
If you go to File-> Data File Management... does your Hotmail delivery
location have the comment "Default" behind it?

 

[Maggie Parker]

Thank you. I can't see a house logo anywhere - I have gone to Tools: Accounts
Settings which I also got to by following your File: Data Management, and
there are four email addresses listed, of which the top one is the Hotmail
MAPI address showing as (send from this acocunt by default) and underneath
are the three POP/SMTP email addresses but there are no house logos in this
dialog box, but yes, my Hotmail account has default. If I click on another
email address and then click on "Set as default" I get the error message.
Thanks

 

[Roady [MVP]]

Yes, but actually wanted to know which delivery location is set as the
default for you. That is something you'll see on the tab that is selected
when you open the dialog via File-> Data File Management...

The house logo should be visible when you look at the folder list containing
all your mails on the left side of the main Outlook window.

 

[Maggie Parker]

The house logo is visible above the folder list containing all my mails in a
box called Business Contact Manager Home.
If I go File - Data File Management the Data Files window shows
Name Filename
Comment
Archive Folders archive.pst in C:|Users\Maggie......
Business Contact Mngr MAGGIE-PC:BedandBreakfast
Personal Folders Outlook.pst in
C:\Users\Maggie........ Default
(e-mail address removed) Not available
(e-mail address removed) Not available

is this what you mean?
THanks
Maggie

 

[Roady [MVP]]

Aha, you have BCM installed as well. Are you actually using this or was it
just installed when obtaining your computer or is it something you just
installed and planning to use?
Changing your default delivery location will have an impact on BCM and will
probably break the links between your data stored in Outlook and in the BCM
database.

 

[Maggie Parker]

No I'm not planning to use BCM
thanks

Aha, you have BCM installed as well. Are you actually using this or was it
just installed when obtaining your computer or is it something you just
installed and planning to use?
Changing your default delivery location will have an impact on BCM and will
probably break the links between your data stored in Outlook and in the BCM
database.

 

[Roady [MVP]]

In that case you could remove it from your mail profile or additionally even
uninstall it completely.
Start Outlook again without BCM and I think you probably don't have the
error anymore changing your defaults either.

Let me know how it worked out for you.

 

[Maggie Parker]

I have uninstalled Business Contact Manager but sadly am still getting the
same problem with the same error code

 

[Roady [MVP]]

In that case you might be better off to start with a clean mail profile as
per;
http://www.howto-outlook.com/faq/newprofile.htm

You could try if Outlook can fix the mail profile corruption via;
Start-> Run; outlook.exe /cleanprofile

 

[Maggie Parker]

I haven't done this yet as for some reason the new outlook profile I am
trying to set up won't accept my current email address settings BUT for the
last 24 hours the correct email address has suddently become the default
email address - I would like to wait and see if it has settled down asn
willbehave normally for the moment so would like to contact you again if I
need your help and thank you vewry much for all your patient instrucvtions
regards Maggie

 

[Roady [MVP]]

Hi Maggie,

Odd that it did it on its own but you probably won't complain ;-)

You're welcome and if it starts to act up again, feel free to return.