outlook does not receive until user move view to another folder

G

Gavin

Hi.

I have a users running Office XP on Win XPsp2 machine. We have exchange
2000 server. This user does not seem to receive emails instantly on their
computer. If they use another computer, they receive it immediately.

What I have noticed though, is that send and receive does not bring in the
email, but clicking on a different folder to that of the one already
selected, or hitting the new mail button, the emails drop in.

I have used the /cleanprofile switch without any luck. I have removed the
users profile from the machine, but still the same. I have read that
someone fixed this with a reinstall of windows; I don't want to go down this
route, any ideas?

G
 
J

Jeff Stephenson [MSFT]

G

Gavin

Hi, thanks, i will try that.

Gavin.


Jeff Stephenson said:
The problem you're having is that the information (called "UDP packets")
that Exchange is sending to notify Outlook of changes to your mailbox is
being blocked by something - probably the Windows Internet Connection
Firewall. You can set the registry values in
http://support.microsoft.com/default.aspx?scid=kb;en-us;Q305572 (Outlook
2002) or http://support.microsoft.com/default.aspx?scid=kb;en-us;Q304849
(Outlook 2000) to cause Outlook to poll Exchange rather than waiting for
notifications.
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