Outlook does not show body. I see From, to, cc, subject, Date, etc

[Hcruz]

Hi,

I'm running Office 2003 full updated, on a Windows XP home edition and
Kaspersky 6.0 (also fully updated).
All legaly software and it seems to be free of virus.

I've set my Exchange account and it connects normaly without problems. It
sends and receives email.

When I select an email, it doesn't show the body contents. I'm able to see
the header (TO, CC, Subsject, Date, etc) but the email body it's a blank page.
It happens when I select it in preview pane and when I open the email.

Any ideia?

Many thanks!
HC

 

[Ben M. Schorr, MVP]

Is that happening on ALL e-mail or just some?

--
-Ben-
Ben M. Schorr, MVP
Roland Schorr & Tower
http://www.rolandschorr.com
http://www.officeforlawyers.com/outlook.html

 

[Hcruz]

In all emails.

Is that happening on ALL e-mail or just some?

--
-Ben-
Ben M. Schorr, MVP
Roland Schorr & Tower
http://www.rolandschorr.com
http://www.officeforlawyers.com/outlook.html

 

[Brian Tillman [MVP - Outlook]]

I'm running Office 2003 full updated, on a Windows XP home edition and
Kaspersky 6.0 (also fully updated).
All legaly software and it seems to be free of virus.

I've set my Exchange account and it connects normaly without problems. It
sends and receives email.

When I select an email, it doesn't show the body contents. I'm able to see
the header (TO, CC, Subsject, Date, etc) but the email body it's a blank
page.
It happens when I select it in preview pane and when I open the email.

Do yo uhave access to Outlook Web Access? If so, can you see the bodies
there? That will isolate the problem to either the client or server side.

 

[Hcruz]

Yes, at the moment it's the only way to answer emails.
All others co-workers have theire outlook working normally.

I've already run regsvr32 inetcomm.dll.

Note: It's an IBM laptop with a sysprep from factory, which I've recentely
recovered from.

I've not installed any software that could compromisse the stability of the
operating system.
It's regular instalation of windows 2003 full updated, Office 2003,
kaspersky, active sync, adobe reader, live messenger, skype.
No downloads software clients or something cracked, or so!

Mant thanks in advance.

 

[Brian Tillman [MVP - Outlook]]

Yes, at the moment it's the only way to answer emails.
All others co-workers have theire outlook working normally. ....snip...
I've not installed any software that could compromisse the stability of the
operating system.
It's regular instalation of windows 2003 full updated, Office 2003,
kaspersky, active sync, adobe reader, live messenger, skype.
No downloads software clients or something cracked, or so!

Since you sau that using OWA you can see the modies, then the problem appears
to be on the client side. Any software that comes between Outlook and the
server is suspect. That includes Kaspersky and Skype. The first suspect is
Kaspersky. Any AV program that integrates with Outlook can alter the contents
of the messages as the pass from the server to the client.

 

[Ben M. Schorr, MVP]

That usually indicates that your antivirus software is stripping the
content. Can you try disabling Kaspersky's e-mail scanner (only the e-mail
scanner component) and see if the problem goes away?

--
-Ben-
Ben M. Schorr, MVP
Roland Schorr & Tower
http://www.rolandschorr.com
http://www.officeforlawyers.com/outlook.html
Author: The Lawyer's Guide to Microsoft Outlook 2007:
http://tinyurl.com/ol4law-amazon

In all emails.

__________ Information from ESET Smart Security, version of virus signature database 4385 (20090831) __________

The message was checked by ESET Smart Security.

http://www.eset.com