Outlook Error - messages on server

[J Gutman]

Hi All: Using Outlook 2002, I am receiving the following
error: Sending and Receiving' reported error
(0x80042104) : 'Your e-mail server does not have the
features required to allow messages to be left on the
server.' I receive this message about once every two or
three weeks, for an entire day. Rebooting usually clears
the problem. I am using Outlook 2002 to check 4 different
email accounts with 2 different ISPs. Only 1 account from
the same ISP has this problem -- when it crops up. Weird.

My ISP cannot find any problem. I have done a complete
Google search and cannot find any reference to this
problem. Does anyone have any idea?

TIA,
Jim

 

[Diane Poremsky [MVP]]

do you know what software the mail server runs?

Hi All: Using Outlook 2002, I am receiving the following
error: Sending and Receiving' reported error
(0x80042104) : 'Your e-mail server does not have the
features required to allow messages to be left on the
server.' I receive this message about once every two or
three weeks, for an entire day. Rebooting usually clears
the problem. I am using Outlook 2002 to check 4 different
email accounts with 2 different ISPs. Only 1 account from
the same ISP has this problem -- when it crops up. Weird.

My ISP cannot find any problem. I have done a complete
Google search and cannot find any reference to this
problem. Does anyone have any idea?

TIA,
Jim

--
Diane Poremsky [MVP - Outlook]
http://www.poremsky.com - http://www.cdolive.com
Outlook Tips: http://groups.yahoo.com/group/outlook-tips/

Associate Expert.
Expert Zone http://www.microsoft.com/windowsxp/expertzone

Search for answers: http://groups.google.com
Most recent posts to the Outlook newsgroups:
http://groups.google.com/groups?as_ugroup=microsoft.public.outlook.*&num=30

 

[Jeff Stephenson [MSFT]]

That message means that your POP3 server doesn't support either the UIDL or
TOP POP3 commands, and therefore Outlook doesn't have a way to distinguish
between messages on the server in order to reliably leave them there. I see
three possibilities:

1) Your ISP's server periodically goes brain-dead and can't do UIDL or TOP.
That doesn't seem terribly likely to me, but it's possible.
2) There is a known timing-related bug in Outlook that can cause it to get
confused about just what the server supports. I've got a fix for it that I
hope to get into the next service pack, but I've only known it to happen
once before, and it didn't recur, so I wouldn't expect you to hit it as
often as you say you do.
3) You're getting some error (other than in 1 above) when we issue some of
the POP3 commands that makes Outlook come to the conclusion that your server
doesn't support UIDL or TOP, despite the fact that it does. I think this is
the most likely, but...

Could you turn on diagnostic logging (see
http://support.microsoft.com/default.aspx?scid=kb;en-us;Q300479) and post
the OPMLog.log files after the next time this occurs? The logs should allow
me to distinguish between the above possibilities.