Outlook Freezes when trying to open attachment

E

Eric

We're running Outlook 2002 on a Windows 2000 Terminal Server with
Service Pack 4.

When a user adds an attachment to an e-mail, and tries to open the
attachment from the e-mail, the user gets the Open/Save as dialog box,
but at that point their session freezes.

This only occurs when using word as the e-mail editor. When using the
native Outlook e-mail editor, its fine.

Is this a known issue and is there a fix for it?

How do I change the default settings so that users use the native editor
instead of word?
 

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