Outlook/Hotmail will not send one 7MB email attachment


C

carver

My hotmail program was automatically changed to Outlook a few month
ago. It has been working okay. I could not get online recently becaus
after running an anti-malware program, I got the message that Hotmai
(my homepage) was not setup to connect to the internet. A technicia
from Brighthouse came yesterday and "re-set" the computer. I do not kno
what he did, but I could go online after that and send attachments
However, when I tried to send a 7MB avi attachment Hotmail either di
nothing or seemed to go through the motions but never actually accepte
the email. I converted the .avi file to .wmv but got the same reults
After many, many tries I took the same attachment to my wife's lapto
and used my Hotmail there to send the same attachment. It went well
Both of our computers have Window7 64-bit and use Internet Explorer.

Since Hotmai on my wife's laptop l sends the same attachment tha
Hotmail on my computer, there must be a problem with Hotmail on m
computer. I contacted Brighthouse about this but they say that they d
not work on "Hotmail," I need to contact Microsoft for that. An
suggestions
 
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K

Ken Blake, MVP

My hotmail program was automatically changed to Outlook a few months
ago.

It was changed to Outlook.com, not Outlook. Outlook (Outlook.exe) is a
separate program, not a web site, and it's a component of Microsoft
Office.

You're not the first person to have confused the two and you won't be
the last; Microsoft has done us all a disservice by naming two such
different things so similarly.

This newsgroup is about Outlook, not Outlook.com, so your question is
really off-topic here.
 
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A

amanda_lakai

carver;360486 said:
My hotmail program was automatically changed to Outlook a few month
ago. It has been working okay. I could not get online recently becaus
after running an anti-malware program, I got the message that Hotmai
(my homepage) was not setup to connect to the internet. A technicia
from Brighthouse came yesterday and "re-set" the computer. I do not kno
what he did, but I could go online after that and send attachments
However, when I tried to send a 7MB avi attachment Hotmail either di
nothing or seemed to go through the motions but never actually accepte
the email. I converted the .avi file to .wmv but got the same reults
After many, many tries I took the same attachment to my wife's lapto
and used my Hotmail there to send the same attachment. It went well
Both of our computers have Window7 64-bit and use Internet Explorer.

Since Hotmai on my wife's laptop l sends the same attachment tha
Hotmail on my computer, there must be a problem with Hotmail on m
computer. I contacted Brighthouse about this but they say that they d
not work on "Hotmail," I need to contact Microsoft for that. An
suggestions?
The maximum attachment size limit for Outlook.com is 25MB, so thi
shouldn’t happen. But if it’s causing problem then, try out th
following tricks:
1. First upload your attachment file to SkyDrive page then, send it.
2. Try methods to reduce the size of the file:
• Compress the file before uploading. You can use WinZip or some othe
compression software.
• If it’s possible, then divide the file into smaller files and send i
one by one.

If the issue still persists with your system then it can be possibl
that your system blocks the message due to its content or there can als
be some browser compatibility issue.

I have found one relevant link, see if it helps:
http://tinyurl.com/pt44q2
 

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