Outlook Hangs on Start Up (Not Responding)

B

Bill Getz

System crashed with Outlook open. After numerous tries it
has restarted, I am away from my home office, is there any
way to run Detect and Repair from the web, I don't have my
CD with me.
 
M

Milly Staples [MVP - Outlook]

No. You cannot run D&R from the web.

Close Outlook. Find and rename outcmd.dat to .old. (If using Windows 2000
or XP, you will need to enable searching hidden and system folders.)

Once you have done so, reopen Outlook and it should open fine. You will
need to rebuild any custom toolbars or customizations as the file outcmd.dat
controls how the toolbars display. When it becomes corrupted, it will cause
Outlook to hang because it cannot create the toolbars that you expect.


--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact. Due to
the (insert latest virus name here) virus, all mail sent to my personal
account will be deleted without reading.

After searching google.groups.com and finding no answer, Bill Getz asked:

| System crashed with Outlook open. After numerous tries it
| has restarted, I am away from my home office, is there any
| way to run Detect and Repair from the web, I don't have my
| CD with me.
 
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