Outlook Hangs or Freezes in TS Session

[Ed Perrier]

I seem to have a couple of my users outlook 2003 frezing up when they do
anything in outlook. I have a 2 TS servers with 4 cpu's and 8 gigs of memory
running windows 2003 Enterprise x64 Terminal Server. I can not find a
solution anywhere for this problem. I have atleast 50-55 users logged on to
each server. it does not matter which server i have then log onto it will
still freeze. I will also get archive.pst could not be found or outlook.pst
could not be found as well. Theses issues are not happing to everyone just a
select few. I need some help.

Event Type: Error

Event Source: Application Hang

Event Category: (101)

Event ID: 1002

Date: 5/11/2010

Time: 10:48:20 AM

User: N/A

Computer: TS1

Description:

Hanging application OUTLOOK.EXE, version 11.0.5510.0, hang module hungapp,
version 0.0.0.0, hang address 0x00000000.



For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.

Data:

0000: 41 70 70 6c 69 63 61 74 Applicat

0008: 69 6f 6e 20 48 61 6e 67 ion Hang

0010: 20 20 4f 55 54 4c 4f 4f OUTLOO

0018: 4b 2e 45 58 45 20 31 31 K.EXE 11

0020: 2e 30 2e 35 35 31 30 2e .0.5510.

0028: 30 20 69 6e 20 68 75 6e 0 in hun

0030: 67 61 70 70 20 30 2e 30 gapp 0.0

0038: 2e 30 2e 30 20 61 74 20 .0.0 at

0040: 6f 66 66 73 65 74 20 30 offset 0

0048: 30 30 30 30 30 30 30 0000000



Any Resolution?
Thank you

Edward Perrier

 

[neo]

Is it safe for us to assume that you optimized these servers for use?
Things that I am thinking of are...

1) Disable Word as the e-mail editor
2) http://support.microsoft.com/kb/891536
3) Applied critical/security hotfixes for OS and Office?

PS - A 5510 version number indicates that Office/Outlook has never been
patched or service packed.

 

[Ed Perrier]

Hello Neo,

I did apply the patches to office including the SP3 and that did not help
solve the issue. I reinstalled the Office suite i have 3 users now having the
issue. The article you sent me, what is the default setting and how will this
correct the issue i am having? There may be more users with the issue but
have not heard if there is you know how users can be lol.

Help Please
Thank you Edward Perrier
Network Admin

 

[neo]

The default setting is where Outlook polls network connectivity every 15
seconds. I believe the value in the article extends it out to every 10
minutes. Since TS's tend to be on the same corp backbone as the Exchange
boxes, one should never have to worry about seeing the balloon messages
about exchange connectivity.

All I know is that Citrix/Microsoft recommend this setting on x64 Windows
2003 TS servers that have Outlook 2003 installed because it is supposed to
help with scalability. And trust me, with 50-55 active users per TS, you
need this key if it isn't present under every OS user profile.

 

[William Sullivan]

Did you ever figure this out? I have the same exact problem. My users are
killing me over this.

url:http://www.ureader.com/msg/1075103645.aspx