Outlook hangs upon startup for new user

[UncleStoner]

I'm running Outlook from Office 2003 Professional on a W2K3 machine. I
log on to the machine as the local Administrator, and then log on to
Exchange using a domain account, and everything is fine.

When I log on to the machine using the domain account and then run
outlook (intending to log on to Exchange using the same domain
account), Outlook hangs at the splash screen.

- The domain accout IS a local administrator
- There is no outcmd.dat file to rename for the domain user. I tried
renaming the outcmd.dat file for the Administrator but that didn't
help.

Any ideas on what is happening? Or tips on how to further troubleshoot
this?

Thanks,
Dave

 

[Milly Staples [MVP - Outlook]]

What error message, if any, do you get in Event Viewer?

--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact. All
unsolicited mail sent to my personal account will be deleted without
reading.

After furious head scratching, UncleStoner asked:

| I'm running Outlook from Office 2003 Professional on a W2K3 machine.
| I log on to the machine as the local Administrator, and then log on to
| Exchange using a domain account, and everything is fine.
|
| When I log on to the machine using the domain account and then run
| outlook (intending to log on to Exchange using the same domain
| account), Outlook hangs at the splash screen.
|
| - The domain accout IS a local administrator
| - There is no outcmd.dat file to rename for the domain user. I tried
| renaming the outcmd.dat file for the Administrator but that didn't
| help.
|
| Any ideas on what is happening? Or tips on how to further
| troubleshoot this?
|
| Thanks,
| Dave

 

[UncleStoner]

The only related thing I see in the event viewer is in the Application
Log: "Rejected Safe Mode action : Microsoft Office Outlook."

More details:
- If I don't have a default Mail profile, I get past the dialog that
prompts me to select one before the hang
- If I run in Safe Mode, the hang happens with the "Configuring
Account Settings" dialog displayed...it seems to be stuck on the
"Migrating Account Settings" step.
- When restarting Outlook after running in Safe Mode, I get a message
offering to do a "Detect and Repair", since launching in Safe Mode
failed. I do the "Detect and Repair" and it finishes successfully, but
the behavior is still the same the next time I start Outlook.
- I don't see anything in DebugView
- The same behavior happens for local users I created to test this.
These local users are local Administrators.