Outlook has stopped working

K

K. Orland

A simple *.pst should find something but did you first UNHIDE hidden files
and folders?
 
J

Jim

Ok..thank you. I found a Outlook.pst as well as Outlook1.pst and Outlook2.pst.
I ran scanpst on just the Outlook.pst and it did say it found errors and
corrected them...so we'll see if that helps.
(should I delete the other Outlooks.pst's)?
 
J

Jim

I found a Outlook.pst as well as Outlook1.pst and Outlook2.pst.
I ran scanpst on just the Outlook.pst and it did say it found errors and
corrected them...so we'll see if that helps.
(should I delete the other Outlooks.pst's)?
 
K

K. Orland

I wouldn't delete anything at this point. Keep scanning until you have no
errors, then open Outlook again. See what happens.
 
N

Neil Johnson

My problem started with a very slow launch. From click on the Outlook icon
to the end of Send/Receive was about 15 minutes. Once running, the response
of Outlook was very slow. I ocasionally had to wait for a character to echo.
I initially had Outlook set to start automatically. This of course made the
boot-up 15 minutes plus. Outlook degraded to the point that it would not
start at all. The pop-up error box said unable to start due to error
generating form (not the exact words).

I started scanpst.exe and repaired the errors in Outlook.pst and
Outlook(1).pst and for now Outlook is working O.K.

I did open this problem with Microsoft but so far the tech did not suggest
this solution. I did inform her of my success. Thanks for the tip.
 
J

Jim

Well I scanned all the .PST's and and it seemed to help but this morning
Outlook 2007 is crashing again. (I think it is some sort of a software
conflict with my Office 2003. but thats just a guess).
Is there a way to make it run always in the 'safe mode.' It seems to be
stable then.
Thanks for all your help though.
 
B

Brian Tillman

Jim said:
Ok..thank you. I found a Outlook.pst as well as Outlook1.pst and
Outlook2.pst. I ran scanpst on just the Outlook.pst and it did say
it found errors and corrected them...so we'll see if that helps.
(should I delete the other Outlooks.pst's)?

In Outlook, click File>Data File Management and look to see what PST Outlook
is using. You should run SCANPST.EXE on that PST (with Outlook closed, of
course) and you should be able to delete any other PST.
 
B

Brian Tillman

Jim said:
Well I scanned all the .PST's and and it seemed to help but this
morning Outlook 2007 is crashing again. (I think it is some sort of
a software conflict with my Office 2003. but thats just a guess).
Is there a way to make it run always in the 'safe mode.' It seems
to be stable then.

This is an indication you may have an add-in that was designed for OL 2003
but itsn't quite tailored to OL 2007. Under Tools>Trust Center, look for
any add-ins you have and temporarily disable them.
 
G

GraceLS

This started happening to me yesterday, except it grays out as it starts. I
set the unhide, but I still can't find outlook.pst or scanpst.
 

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