Outlook in Office 2007 on XP Pro Machine Suddenly stopped sending

N

nojo901

Hi
I am running the above configuration.
I have just arrived at a new workplace and have connected to their wireless
network fine (e.g. internet works perfectly) and can RECEIVE emails via my
normal POP account without problem, but cannot send any. They all just stick
in the Outbox.
I receive a message quoting a 0x800ccc67 error code.
I have disabled my (Norton) security and it makes no difference.
I have rebooted to no effect.
I have removed and reinstalled the email (ntlworld) account and it makes no
difference.
I have installed the email settings manually (after the automatic
reinstallation was "unable to connect to the smtp server") and it makes no
difference.
Could anybody help, please?
Thanks.
Nick
 
H

Haydn

Some SMTP servers are locked (to prevent abuse/spam) so they can only be used
when connected to by users on the same ISP as the server itself.

You mentioned your 'normal POP account' and 'new workplace'.

Your POP ISP may require extra authentication for sending, or it may not be
possible at all. You'd need to speak to their technical support or
documentation to check this out. The other option would be to use the
workplace ISP's SMTP server for your outgoing email.

Goodluck!
 
N

nojo901

Thank you for this v useful info Haydn. i know its not a wireless problem
because I receive the same message when I connect via a cable from this site.
I suspect it must therefor be to do with this SMTP thingy, and i will
probably have to spend a fortune taling to my ISP's (NTLWORLS/Virgi Media)
technical support desk to help resolve it.
Once again, thank you for your advice
 
H

Haydn

Try checking other forums or newsgroups for the required information as more
than likely someone else has solved the problem before and posted the
information for others! (theres certainly lots of NTL related info around)

Depending on the competence/understanding of their technical support/call
centre staff will also really depend what answers you receive!
 
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