Outlook Issues with Changing Views

P

Phil Rudich

Hello All,

Has anyone ran into an issue with Outlook 2007 where when changing views -
from calendar to contacts to email, etc - Outlook crashes and must be
restarted? No info logged in event viewer.

Any ideas/suggestions to try?

Thanks,
Phil
 
J

Josh

when i pull up my outlook it ask for a password protection but i don't
remember my password for some reason is there any solution to getting around
this or some how turning the password protection off so that i can use
outlook again.
 
M

Milly Staples [MVP - Outlook]

No, I have not seen this. Do you have the error from the crash report? Have you tried Office Diagnostics? Tried resetting the view? Tried starting outlook with the /cleanviews switch?

No one can help you unless you tell us what you have done or what you have looked at first. Otherwise, we will just have to keep throwing out suggestions until you pick one that works.

--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact. All
unsolicited mail sent to my personal account will be deleted without
reading.

After furious head scratching, Phil Rudich asked:

| Hello All,
|
| Has anyone ran into an issue with Outlook 2007 where when changing
| views - from calendar to contacts to email, etc - Outlook crashes and
| must be restarted? No info logged in event viewer.
|
| Any ideas/suggestions to try?
|
| Thanks,
| Phil
 
M

Milly Staples [MVP - Outlook]

Start your own message thread. It gets messy unless you do.

--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact. All
unsolicited mail sent to my personal account will be deleted without
reading.

After furious head scratching, Josh asked:

| when i pull up my outlook it ask for a password protection but i don't
| remember my password for some reason is there any solution to getting
| around this or some how turning the password protection off so that i
| can use outlook again.
 
P

Phil Rudich

Thanks for the reply Milly,

Yes, have ran diagnostics and have tried resetting the views too.... to no
avail.
Plan on enabling logging for Outlook once the user comes into the office, to
see if we can capture anything, but that's the other issue - no crash report!

Are we able to view and read the Outlook logs or do they need to be sent to
MS for diagnosis?

Thanks,
Phil
 
M

Milly Staples [MVP - Outlook]

YOu can read them but interpreting them will be a chore unless you are good at reading debugging reports. Usually, you can find where a failure occurs and pinpint the moment but fixes are not always as easy as that.

--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact. All
unsolicited mail sent to my personal account will be deleted without
reading.

After furious head scratching, Phil Rudich asked:

| Thanks for the reply Milly,
|
| Yes, have ran diagnostics and have tried resetting the views too....
| to no avail.
| Plan on enabling logging for Outlook once the user comes into the
| office, to see if we can capture anything, but that's the other issue
| - no crash report!
|
| Are we able to view and read the Outlook logs or do they need to be
| sent to MS for diagnosis?
|
| Thanks,
| Phil
|
|
| "Milly Staples [MVP - Outlook]" wrote:
|
|| No, I have not seen this. Do you have the error from the crash
|| report? Have you tried Office Diagnostics? Tried resetting the
|| view? Tried starting outlook with the /cleanviews switch?
||
|| No one can help you unless you tell us what you have done or what
|| you have looked at first. Otherwise, we will just have to keep
|| throwing out suggestions until you pick one that works.
||
|| --Â
|| Milly Staples [MVP - Outlook]
||
|| Post all replies to the group to keep the discussion intact. All
|| unsolicited mail sent to my personal account will be deleted without
|| reading.
||
|| After furious head scratching, Phil Rudich asked:
||
||| Hello All,
|||
||| Has anyone ran into an issue with Outlook 2007 where when changing
||| views - from calendar to contacts to email, etc - Outlook crashes
||| and must be restarted? No info logged in event viewer.
|||
||| Any ideas/suggestions to try?
|||
||| Thanks,
||| Phil
 
M

MRNX

Hi Phil,

You are not the only one with the problem, I posted it about a week ago but
no reactions (yet). You write Outlook crashes when you (for example) switch
from calendar view to contacts, I can't even get to calendar view. If I leave
the e-mail view Outlook freezes. I used office diagnostics, but it said
everything is running fine :S.
If you search the net many people mention the /cleanviews switch, however
that doesn't offer the solution for me. Perhabs it does for you?

I hope Microsoft, or some one else, can help us soon because it is really
annoying to be unable to see your calendar.

Marnix
 
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