Outlook Journal - Organize by topic?

[NewsMonkey]

Hi All,

I am trying to use Outlook 2003 as a way to keep track of all my
conversations and correspondence. The problem I am having is how to sort
journal entries based upon a "topic". More often than not when I am
looking up information on something I have done I would be looking for a
topic. It seems however that the journal feature in MS Outlook is based
solely upon a contact entry. Perhaps it will be clearer if I explained.

I have been wanting to use the journal to keep track of a conversation
I have been having with Sony Technical support. I would like to have a
single topic heading for this series of journal entries. The topic might
be something like "DVD-RW Repair". For each journal entry there may be
several subject entires, such as, "Initial Call to Tech Support",
"Technician offers suggestions", "RMA # Issued". What I am looking to do
is to have these subjects listed under the single topic heading such
as..


-DVD-RW Repair
---- Initial Call to Tech Support
---- Technician offers suggestions
---- RMA # Issued
---- etc...

I am unable to figure out a way to accomplish this. I have tried
putting the topic information in the "Company" field but that seems like
too much of a kludge. I cannot use a custom form as one of the reasons I
am stuck using Outlook is so I can sync the journal information to
Pocket Informant via "Journal Sync".

Any and all suggestions would be most appreciated!

-- Derek

 

[Sue Mosher [MVP-Outlook]]

What about using a different category for each topic? Since an item can have
multiple categories, you could have multiple topics for each entry, and
organize them with a table view that groups by the Category field.