Outlook keeps reloading all messages

[beaureg]

I have just installed Outlook 2002 on a new computer
Every time I hit the send/receive button, Outlook reloads all the
messages that are on the server, more than 1200 at this time
How do I fix that ?
Thanks to all in advance

 

[beaureg]

;257975']beaureg wrote:
-
I have just installed Outlook 2002 on a new computer-

On a new computer running WHAT operating system?
-
Every time I hit the send/receive button, Outlook reloads all the
messages that are on the server, more than 1200 at this time
How do I fix that ?-

Did you alter the default behavior for the POP e-mail account defined
within it to enable the "leave messages on server" option?

Tried disabling the e-mail scanning feature in your antivirus software?

I am using Win XP with SP2
I have checked the box "leave messages on server" because I check my
emails from different computers
My AVG is set to scan incoming emails, I have had problem with infected
emails in the past and want my emails scanned before downloading them to
my computer

 

[beaureg]

Sorry for late reply, I was out of town
I have deleted all messages on the server, I feel there was a corrupte
message in there that was causing the problems.
I have stopped scanning incoming emails and have started moving m
incoming emails to a received box
Everything seems cool now

I connect to a pop3 account and the server is sympatico.ca which ha
some deal with microsoft, so to access my emails on the road, I have t
go to hotmail.com
What are your thoughts on this ?

;258271']beaureg wrote:
-
'VanguardLH wrote:
-
beaureg wrote:
I have just installed Outlook 2002 on a new computer-
On a new computer running WHAT operating system?
Every time I hit the send/receive button, Outlook reloads all the
messages that are on the server, more than 1200 at this time
How do I fix that ?-
Did you alter the default behavior for the POP e-mail account defined
within it to enable the "leave messages on server" option?
Tried disabling the e-mail scanning feature in your antiviru
software?-

I am using Win XP with SP2
I have checked the box "leave messages on server" because I check my
emails from different computers
My AVG is set to scan incoming emails, I have had problem wit
infected
emails in the past and want my emails scanned before downloading the
to
my computer-

Scanning e-mails will give you no more protection than is afforded by
the on-access (realtime) scanner. E-mail scanning is superfluous and
redundant. The interrogation by the antivirus software will increase
delays in delivery (from e-mail client to server and visa versa). The
same on-access scanner is the one interrogating the e-mail traffic so
there is no "extra" protection afforded by e-mail scanning but the
interference by the antivirus program can (and will) cause problems.

The Inbox is not for storing messages. If you want to keep messages
around, create another folder, like "Received Items", and store them
there. You can end up with corruption due to the excessive reindexing
of records for the Inbox folder.

You never mentioned to what TYPE of account you are connecting (POP,
IMAP, HTTP, or Exchange). You never mentioned to WHOM you connect for
e-mail service. Not all e-mail providers are fully POP3 compliant
(Gmail being a prime example)

 

[Brian Tillman [MVP - Outlook]]

I connect to a pop3 account and the server is sympatico.ca which has
some deal with microsoft, so to access my emails on the road, I have to
go to hotmail.com
What are your thoughts on this ?

If you leave messages on the server (which ordinarily should NOT cause
Outlook to download them every time), then you can read them on the road
with whatever web interface Sympatico provides.

 

[beaureg]

Since I have deleted all messages on the server and started anew,
everything works fine, my feeling is that there was some corrupted
message there that was causing the problem
The problem I am facing now is to reimport my messages from the old
computer where they are in Outlook Express format which is somehow not
compatible with Outlook

;259252']"beaureg" (e-mail address removed) wrote in message
-
I connect to a pop3 account and the server is sympatico.ca which has
some deal with microsoft, so to access my emails on the road, I have
to
go to hotmail.com
What are your thoughts on this ?-

If you leave messages on the server (which ordinarily should NOT cause

Outlook to download them every time), then you can read them on the
road
with whatever web interface Sympatico provides.

 

[Brian Tillman [MVP - Outlook]]

Since I have deleted all messages on the server and started anew,
everything works fine, my feeling is that there was some corrupted
message there that was causing the problem
The problem I am facing now is to reimport my messages from the old
computer where they are in Outlook Express format which is somehow not
compatible with Outlook

You'll need to transfer those messages to OE (or WIndows Mail) on the new PC
and then transfer them to Outlook from there.

 

[zuma]

You'll need to transfer those messages to OE (or WIndows Mail) on the new PC
and then transfer them to Outlook from there.

On start-up his profile did a send receive and he got only new emails
however when I switched to my profile it would not do a send receive
atomatically. When I clicked on it it proceeded to download all the same
emails it had already downloaded the previous day (over 1000). My laptop
profile is working fine with just new emails being downloaded from the server.

ISP is BT Broadband, I have 4 email addresses with them which are all
duplicating, 1 yahoo address which is duplicating. Hotmail is NOT
duplicating. I have taken the puter back to the shop and despite uninstalling
the program they are getting the same problem repeatedly. I need the desktop
back urgently - please can you help!

 

[Brian Tillman [MVP - Outlook]]

Hi Brian - I have a similar problem as above. I have just had to have a
new hard
drive installed on my desk top so the shop that did it backed up all the
Office
Outlook 2003 files (pst folders). When I went to pick up the puter they
had put on
2000 so I gave them my disc and told them to install it. I then put on my
husbands
profile and my profile and added the files under each profile.

Are you referring to the Windows usernames here? Mail profiles aren't file
system objects and cannot hold files, so I'm confused by your use of the
word "profile".

On start-up his profile did a send receive and he got only new emails
however when I switched to my profile it would not do a send receive
atomatically. When I clicked on it it proceeded to download all the same
emails it had already downloaded the previous day (over 1000). My laptop
profile is working fine with just new emails being downloaded from the
server.

Apparently he has Outlook delete messages from the server when he downloads
and you leave copies on the server. Creating new mail profile resets the
informaiton on what has been downloaded, so if you leave copies of messages
on the server, Outlook will believe they're all new and ask for them again.
Since you didn't rebuild the laptop, it knows w\hat it downloaded in the
past and isn't confused by the old messages. The rebuilt PC, however
doesn't have the history.

ISP is BT Broadband, I have 4 email addresses with them which are all
duplicating, 1 yahoo address which is duplicating. Hotmail is NOT
duplicating.

BT uses Yahoo for its mail services, so it's really no different than a
regular Yahoo account. As long as a POP account leaves copies of messages
on the server, creating a new mail profile will cause all the messages to
download again. Hotmail doesn't use POP, so new mail is handled differently
and doesn't have the problem.

I have taken the puter back to the shop and despite uninstalling
the program they are getting the same problem repeatedly. I need the
desktop
back urgently

Uninstalling what program?

You have a couple of choices that I can see. One is to use your web browser
to log into your BT/Yahoo accounts online and move the messages in the
server's Inbox to some other folder. If the messages aren't in the Inbox,
Outlook can't see them to download. They'll still be available on line if
you need to reference them from a remote location. Another alternative is
that you can simply let them download fully again, which should reset the
history and Outlook will track it from that point forward. You can install
a duplicate message removal program to eliminate the duplicates. There's at
least one free one available. See this:
http://www.slipstick.com/addins/mail_duplicates.asp . Another choice is for
you to create a new PST, make it your delivery location, allow Outlook to
download all the messages to that PST, and when it finishes (aving rebuilt
the download history). make your original PST the delivery location again
and delete the PST with all the dupes in it. If I had to choose, I'd choose
the server-side solution I mentioned first.

 

[zuma]

Are you referring to the Windows usernames here? Mail profiles aren't file
system objects and cannot hold files, so I'm confused by your use of the
word "profile".


Apparently he has Outlook delete messages from the server when he downloads
and you leave copies on the server. Creating new mail profile resets the
informaiton on what has been downloaded, so if you leave copies of messages
on the server, Outlook will believe they're all new and ask for them again.
Since you didn't rebuild the laptop, it knows w\hat it downloaded in the
past and isn't confused by the old messages. The rebuilt PC, however
doesn't have the history.


BT uses Yahoo for its mail services, so it's really no different than a
regular Yahoo account. As long as a POP account leaves copies of messages
on the server, creating a new mail profile will cause all the messages to
download again. Hotmail doesn't use POP, so new mail is handled differently
and doesn't have the problem.


Uninstalling what program?

You have a couple of choices that I can see. One is to use your web browser
to log into your BT/Yahoo accounts online and move the messages in the
server's Inbox to some other folder. If the messages aren't in the Inbox,
Outlook can't see them to download. They'll still be available on line if
you need to reference them from a remote location. Another alternative is
that you can simply let them download fully again, which should reset the
history and Outlook will track it from that point forward. You can install
a duplicate message removal program to eliminate the duplicates. There's at
least one free one available. See this:
http://www.slipstick.com/addins/mail_duplicates.asp . Another choice is for
you to create a new PST, make it your delivery location, allow Outlook to
download all the messages to that PST, and when it finishes (aving rebuilt
the download history). make your original PST the delivery location again
and delete the PST with all the dupes in it. If I had to choose, I'd choose
the server-side solution I mentioned first.

What I dont understand though is why one profile would work perfectly and
the second not and why would it not even do a send receive without manually
having to click on it?Duplicate emails is one thing but that seems to be
something else altogether or is it in fact linked?

 

[Brian Tillman [MVP - Outlook]]

The program is Outlook - sorry should have made that clear. Tried
uninstalling it and
re-building the profiles apparently but the same thing happens.

Uninstalling and reinstalling Outlook rarely fixes this type of problem. I
still don't know what you mean be "rebuilding the profiles". What profiles?

This afternoon whilst
waiting for your response I found another entry on this site to the same
problem and
it referred to a fix KB 885870. I have sent the link to the shop with my
machine. My
thinking being that since puting in the new hard drive they have not
downloaded any
updates on office after simply installing Outlook 2003. I am hoping that
after
downloading the updates the problem will be history. I will let you know
soon!

I await your next post.

What I dont understand though is why one profile would work perfectly and
the second not and why would it not even do a send receive without
manually
having to click on it?Duplicate emails is one thing but that seems to be
something else altogether or is it in fact linked?

Have you enabled a send/receive interval? While viewing a mail folder,
press Alt-Ctrl-S and examine the checkboxes labeled "Perform an automatic
send/receive every...".

 

[zuma]

Uninstalling and reinstalling Outlook rarely fixes this type of problem. I
still don't know what you mean be "rebuilding the profiles". What profiles?


I await your next post.


Have you enabled a send/receive interval? While viewing a mail folder,
press Alt-Ctrl-S and examine the checkboxes labeled "Perform an automatic
send/receive every...".

 

[zuma]

And yes send receive is enabled for every 5 mins and on exsit and startup
etc but will only do one manually, ie if I click on it.

 

[Brian Tillman [MVP - Outlook]]

And yes send receive is enabled for every 5 mins and on exsit and startup
etc but will only do one manually, ie if I click on it.

I wish it were as easy to get you to answer my other questions. I wish you
well in your effort to repair your configuration.

 

[zuma]

I wish it were as easy to get you to answer my other questions. I wish you
well in your effort to repair your configuration.

However when I select my profile, it opens but does not do an immediate send
receive despite the fact that I have enabled the send receive folder check
boxes as you suggested to tell Outlook to perform this function. I then have
to manually click on send receive and it then proceeds to download ALL emails
on the server despite the fact that these have been downloaded before. Even
if I let them fully down load so that the server should as you say re-set the
history, unfortunately it does not because if ten minutes later I do another
send receive it will do the same thing all over again. This has now happened
so many times that I now have 22000 emails in my inbox!! In order to get
todays new emails I have to indure getting all the others too.

As you say uninstalling Outlook and reinstalling has not cured it nor has
ALL the Windows Office pack Updates including SP3. I have installed this
program (Outlook) many times on new computers and never experianced this
problem - either the send receive or the multible emails and as I say cant
understand why my husbands is working but mine not. Again Windows XP Home,
Outlook 2003 Professional Ed, BT Broadband, - I hope I have not missed
anything so please do not shout at me if I have! Be very grateful for any
advise Thanks.