Outlook Live Not Synching Outlook and Hotmail

[surfer100]

I am posting this thread (previously posted to
microsoft.public.outlook.contacts) to
both .public and .calendaring in hopes that an MVP in one or the other may
offer some insight
on this perplexing issue.

I was using Intellisync for MSN to synch my Outlook and Hotmail contacts,
calendar and tasks.
After it was dropped by MSN, I tried both Outlook Connector and Outlook
Live, to no avail
as described in extensive detail below. Does any MVP or other Microsoft
representative know
whether Microsoft intends to restore true synchronization to Outlook Live,
or offer any other true
synchronization solution to replace Intellisync for MSN?

Thanks.


Text of Thread Previously Posted in Outlook.Contacts:

12/28 Even further update: A cd of Outlook Live came to me in the mail
today. I've previously unsubscribed
as discussed below. But I can't help quoting from their brochure:

"Account Synchronization: Whenever you dlete messages, add folders, update
contacts, schedule events, or
create tasks, the changes are automatically reflected in your Hotmail or MSN
Mail account as well as in Outlook.
This is true whether you make updates using Outlook or your Web-based email
account. So you don't have to worry about
remembering which application includes the most up-to-date information.
They both do!"

Well, we now know that this is not true. But does anyone out there know if
Microsoft/Hotmail/Outlook intends to
fix this problem so that Outlook Live will ultimately offer true
synchronization? Perhaps a Microsoft MVP?

Thanks.

 

[Diane Poremsky [MVP]]

What exactly isn't working as described in the brochure? Is the MSN mail
store set as your default? Everything on the server will sync with the local
msn store - not with your personal folders file.

if you only have an msn account you can set it as default and close the
personal folders. If you have multiple accounts, use rules to move them out
of the default pst so you can set the msn one as default and not upload all
the mail to the msn server (unless you want to).

I am posting this thread (previously posted to
microsoft.public.outlook.contacts) to
both .public and .calendaring in hopes that an MVP in one or the other may
offer some insight
on this perplexing issue.

I was using Intellisync for MSN to synch my Outlook and Hotmail contacts,
calendar and tasks.
After it was dropped by MSN, I tried both Outlook Connector and Outlook
Live, to no avail
as described in extensive detail below. Does any MVP or other Microsoft
representative know
whether Microsoft intends to restore true synchronization to Outlook Live,
or offer any other true
synchronization solution to replace Intellisync for MSN?

Thanks.


Text of Thread Previously Posted in Outlook.Contacts:

12/28 Even further update: A cd of Outlook Live came to me in the mail
today. I've previously unsubscribed
as discussed below. But I can't help quoting from their brochure:

"Account Synchronization: Whenever you dlete messages, add folders, update
contacts, schedule events, or
create tasks, the changes are automatically reflected in your Hotmail or MSN
Mail account as well as in Outlook.
This is true whether you make updates using Outlook or your Web-based email
account. So you don't have to worry about
remembering which application includes the most up-to-date information.
They both do!"

Well, we now know that this is not true. But does anyone out there know if
Microsoft/Hotmail/Outlook intends to
fix this problem so that Outlook Live will ultimately offer true
synchronization? Perhaps a Microsoft MVP?

Thanks.

--
Diane Poremsky [MVP - Outlook]
Author, Teach Yourself Outlook 2003 in 24 Hours
Need Help with Common Tasks? http://www.outlook-tips.net/beginner/



Subscribe to Exchange Messaging Outlook newsletter:
(e-mail address removed)

(posted using Entourage)

 

[surfer100]

Thank you for replying, Diane.

I have a Hotmail account. It is set as my default in Outlook. What exactly
was not working is this, from the
Outlook Live brochure that came with the install cd: "Whenever you delete
messages, add folders, update
contacts, schedule events, or create tasks, the changes are automatically
reflected in your Hotmail or MSN
Mail account as well as in Outlook."

What happened, instead, is that Outlook displayed my Hotmail calendar window
in a parallel window to my
Outlook calendar, but it wouldn't sync them. Same for contacts. There are
multiple posts from other
users complaining about the same thing.

Do you have Outlook Live installed with Outlook and with a Hotmail account
and are you able
to get true synchronization, as promised in the brochure?

Surfer100

What exactly isn't working as described in the brochure? Is the MSN mail
store set as your default? Everything on the server will sync with the
local
msn store - not with your personal folders file.

if you only have an msn account you can set it as default and close the
personal folders. If you have multiple accounts, use rules to move them
out
of the default pst so you can set the msn one as default and not upload
all
the mail to the msn server (unless you want to).

I am posting this thread (previously posted to
microsoft.public.outlook.contacts) to
both .public and .calendaring in hopes that an MVP in one or the other
may
offer some insight
on this perplexing issue.

I was using Intellisync for MSN to synch my Outlook and Hotmail contacts,
calendar and tasks.
After it was dropped by MSN, I tried both Outlook Connector and Outlook
Live, to no avail
as described in extensive detail below. Does any MVP or other Microsoft
representative know
whether Microsoft intends to restore true synchronization to Outlook
Live,
or offer any other true
synchronization solution to replace Intellisync for MSN?

Thanks.


Text of Thread Previously Posted in Outlook.Contacts:

12/28 Even further update: A cd of Outlook Live came to me in the mail
today. I've previously unsubscribed
as discussed below. But I can't help quoting from their brochure:

"Account Synchronization: Whenever you dlete messages, add folders,
update
contacts, schedule events, or
create tasks, the changes are automatically reflected in your Hotmail or
MSN
Mail account as well as in Outlook.
This is true whether you make updates using Outlook or your Web-based
email
account. So you don't have to worry about
remembering which application includes the most up-to-date information.
They both do!"

Well, we now know that this is not true. But does anyone out there know
if
Microsoft/Hotmail/Outlook intends to
fix this problem so that Outlook Live will ultimately offer true
synchronization? Perhaps a Microsoft MVP?

Thanks.

--
Diane Poremsky [MVP - Outlook]
Author, Teach Yourself Outlook 2003 in 24 Hours
Need Help with Common Tasks? http://www.outlook-tips.net/beginner/



Subscribe to Exchange Messaging Outlook newsletter:
(e-mail address removed)

(posted using Entourage)

 

[pikespeak]

It is sure nice to know that I'm not the only frustrated former MSN
Intellisync person. I spent 6 hours today trying to speak with a technical
representative, from the US to India about 10 loops. Each time they said I
was being transferred to a Technical Support Rep, I ended up again with a
Customer Support Representative. I signed up for MOOL, but it didn't work,
so cancelled the same day after much arguing with the Customer Rep; they
weren't going to refund my $44, said I'd have to use the remaining year even
though I was NOT happy, nor did I have the calendar sync capability from
Outlook to MSN Premium. I'm totallly and completely frustrated today with
the Microsoft circus.

Thanks for letting me vent...anyone else figure this out?

Jim
--
PP

Thank you for replying, Diane.

I have a Hotmail account. It is set as my default in Outlook. What exactly
was not working is this, from the
Outlook Live brochure that came with the install cd: "Whenever you delete
messages, add folders, update
contacts, schedule events, or create tasks, the changes are automatically
reflected in your Hotmail or MSN
Mail account as well as in Outlook."

What happened, instead, is that Outlook displayed my Hotmail calendar window
in a parallel window to my
Outlook calendar, but it wouldn't sync them. Same for contacts. There are
multiple posts from other
users complaining about the same thing.

Do you have Outlook Live installed with Outlook and with a Hotmail account
and are you able
to get true synchronization, as promised in the brochure?

Surfer100

What exactly isn't working as described in the brochure? Is the MSN mail
store set as your default? Everything on the server will sync with the
local
msn store - not with your personal folders file.

if you only have an msn account you can set it as default and close the
personal folders. If you have multiple accounts, use rules to move them
out
of the default pst so you can set the msn one as default and not upload
all
the mail to the msn server (unless you want to).

I am posting this thread (previously posted to
microsoft.public.outlook.contacts) to
both .public and .calendaring in hopes that an MVP in one or the other
may
offer some insight
on this perplexing issue.

I was using Intellisync for MSN to synch my Outlook and Hotmail contacts,
calendar and tasks.
After it was dropped by MSN, I tried both Outlook Connector and Outlook
Live, to no avail
as described in extensive detail below. Does any MVP or other Microsoft
representative know
whether Microsoft intends to restore true synchronization to Outlook
Live,
or offer any other true
synchronization solution to replace Intellisync for MSN?

Thanks.


Text of Thread Previously Posted in Outlook.Contacts:

12/28 Even further update: A cd of Outlook Live came to me in the mail
today. I've previously unsubscribed
as discussed below. But I can't help quoting from their brochure:

"Account Synchronization: Whenever you dlete messages, add folders,
update
contacts, schedule events, or
create tasks, the changes are automatically reflected in your Hotmail or
MSN
Mail account as well as in Outlook.
This is true whether you make updates using Outlook or your Web-based
email
account. So you don't have to worry about
remembering which application includes the most up-to-date information.
They both do!"

Well, we now know that this is not true. But does anyone out there know
if
Microsoft/Hotmail/Outlook intends to
fix this problem so that Outlook Live will ultimately offer true
synchronization? Perhaps a Microsoft MVP?

Thanks.



12/25, further update: Hotmail technical support just wrote to me
saying,
"we currently do not have any software that can enable you to sychronize
your account information." That's that, I guess.
To all the others who have relied upon Hotmail, Microsoft Outlook, and
Intellisync for MSN, I share your upset. For now I'm using Intellisync
for Yahoo, which works even better than Intellisync for MSN and is free
as
described below. Perhaps over time I will migrate my primary email
from
Hotmail to Yahoo. That would be a big effort because I have been using
Hotmail as my primary since the internet began. But I'm confident that
both time and developments in the market place will give me the
appropriate cues.

Sufer100


Update: I have a dormant Yahoo email address. Today I've installed
Intellisync for Yahoo. It syncs Outlook's contacts, calendar, and
tasks
with Yahoo's. Moreover, the contact info synchronization *includes*
the
comment field at the bottom of the Outlook Contact window where I often
put much useful info re each contact. The now discontinued Intellisyn
for MSN never could do this! Even better...Intellisync for Yahoo is
FREE!

Isn't competition a great thing? <g>


Until several days ago I was syncing my Outlook email, contacts,
calendar and
task lists with the same fields in my Hotmail account. I am an MSN
Premium
subscriber and was using Intellisync for MSN to do so.

Microsoft discontinued the Intellisync product several days ago. The
links
offered two migration alternatives, MSN Premium with Outlook Connector
or
Microsoft Office Outlook Live to achieve the same functionality.

Specifically the web site says: "MSN Premium and Microsoft Office
Outlook
Live subscribers can use the Microsoft Office Outlook Connector for
even
greater reliability and functionality, including access and
synchronization
of e-mail messages, contacts, calendar, tasks, and notes." (Source:
http://office.microsoft.com/en-us/assistance/HA011000051033.aspx )

I have tried both approaches, installing the Outlook Connector with my
current MSN Premium subscription and even subscribing to Outlook Live,
and
neither offers syncing of calendar or contacts! Only email is truly
synched.
The calendar and contacts will display is side-by-side windows, but do
not
sync information.

Help!! Any suggestions?

--
Diane Poremsky [MVP - Outlook]
Author, Teach Yourself Outlook 2003 in 24 Hours
Need Help with Common Tasks? http://www.outlook-tips.net/beginner/



Subscribe to Exchange Messaging Outlook newsletter:
(e-mail address removed)

(posted using Entourage)