Outlook - Look @ unread items and report where not read within 1 hour

M

mralmackay

Don't think this is possible, however if anyone has any suggestions
it'd be really appreciated.

I need to be able to monitor items within a shared inbox (sub
directories as well) where there are unread items for more than 1 hour.


Basically we are a support desk and should be dealing with all requests
within 1 hour - however, I need to know where an item hasn't been dealt
with within this time.

TIA, Al.
 
K

Ken Slovak - [MVP - Outlook]

It's certainly possible. You'd need code to logon to that mailbox using
NameSpace.GetSharedDefaultFolder and then use something like a timer to
check that folder for Unread items once an hour. You'd need to maintain a
list of what was there on the previous check to see what the status is.

See www.outlookcode.com for information to get you started.
 
Top