Outlook Message Rule "Copies" Instead of Moves?

[Graham Downs]

Hi, All

I have 12 rules on my Outlook mailbox in Exchange, 8 of which are "client
only" rules. Few of them seem to work particularly well, but I thought that
the best thing would be to try and sort them out one by one.

As far as I know, all those rules that don't work are client only rules.
The one that this particular message relates to is a rule which says

"Apply this rule after the message arrives
with `support' in the recipient's address
move it to the `Support Requests' folder"

I have prioritised this rule so that it is the third rule from the top - the
first two are rules that delete messages to my "Deleted Items" folder.
(Those rules appear to work)

When a message comes in addressed to our "Support" e-mail address, it seems
that only a *copy* of the e-mail to "Support Requests." I see two folders
with unread messages, both the "Inbox" and "Support Requests." Both folders
have the same message.

Any ideas?

 

[Ben M. Schorr, MVP-OneNote]

You might try adding "And stop processing more rules" to that, just in case.

--
Aloha,

-Ben-
Ben M. Schorr, OneNote-MVP
http://home.hawaii.rr.com/schorr
Microsoft OneNote FAQ:
http://home.hawaii.rr.com/schorr/Computers/OneNoteFAQ.htm

**I apologize but I am unable to respond to direct requests for assistance.
Please post questions and replies here in the newsgroup. Mahalo!

 

[Graham Downs]

Hi, Ben

I've done that before (That rule used to permanantly delete). Unfortunately,
what that does is prevents any of my subsequent rules from firing. :-(

 

[Ben M. Schorr, MVP-OneNote]

Yes, it's supposed to. <g> If you move the item to another folder you don't
want any further rules acting upon it anyhow.

--
Aloha,

-Ben-
Ben M. Schorr, OneNote-MVP
http://home.hawaii.rr.com/schorr
Microsoft OneNote FAQ:
http://home.hawaii.rr.com/schorr/Computers/OneNoteFAQ.htm

**I apologize but I am unable to respond to direct requests for assistance.
Please post questions and replies here in the newsgroup. Mahalo!