Outlook Norton Scan Error

A

Aussie_dave

Hi all,

I cannot get Norton Antivirus to scan my e-mail at all. It says that there
is an error. Nortons works fine on the rest of the PC (which is new) but I
can't work out why it wont work at all with Outlook.
Any suggestions ?
Thanks, David.
 
J

Jeff Stephenson [MSFT]

Hi all,

I cannot get Norton Antivirus to scan my e-mail at all. It says that there
is an error. Nortons works fine on the rest of the PC (which is new) but I
can't work out why it wont work at all with Outlook.
Any suggestions ?
Thanks, David.
Click to expand...

Don't bother trying to get it working - many people have problems when
Norton scans their mail. Mail scanning is not necessary as long as you
have a "real-time" or "on-access" component that will prevent a virus from
running.
 
J

jtc

Don't bother trying to get it working - many people have problems when
Norton scans their mail. Mail scanning is not necessary as long as
you
have a "real-time" or "on-access" component that will prevent a virus
from
running.
Click to expand...
I don't want to sound "dumb" but please explain what "real time" and
"on access"
mean in this context.
I run Zone Alarm Pro Security Suite, I also use AVG 7.0 ; do I need
one, both or neither scanning e-mail...please advise
 
J

Jeff Stephenson [MSFT]

I don't want to sound "dumb" but please explain what "real time" and
"on access"
mean in this context.
I run Zone Alarm Pro Security Suite, I also use AVG 7.0 ; do I need
one, both or neither scanning e-mail...please advise
Click to expand...

You definitely don't need ZoneAlarm scanning your mail. Check your AVG
documentation to see if it will prevent a virus from running (rather than
detect it in email), or contact AVG to find out.
 
B

Brian Tillman

jtc said:
I don't want to sound "dumb" but please explain what "real time" and
"on access"
mean in this context.
Click to expand...

It means that your anti-virus program installs a copy of itself as a Windows
service that runs all the time. It often shows up as an icon in the
notification area of the System tray. When you execute a file that contains
a virus, the on-access scanner (so-called because it run upon your accessing
a file) detects the virus and takes whatever action you've set it up to
perform, like quarantining the file, cleaning it, if possible, or deleteing
it.
I run Zone Alarm Pro Security Suite, I also use AVG 7.0 ; do I need
one, both or neither scanning e-mail.
Click to expand...

ZA should not scan mail. AVG can, and as far as I can tell, integrates well
with Outlook, but since AVG has an on-access scanner, you shouldn't have to
enable the email scanner.
 
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