Try closing all instances of Outlook in the Task Manager. Then try opening
Outlook in Safe mode.
--
Milly Staples [MVP - Outlook]
Post all replies to the group to keep the discussion intact. Due to
the (insert latest virus name here) virus, all mail sent to my personal
account will be deleted without reading.
After searching google.groups.com and finding no answer, Dennis asked:
| Milly:
|
| I tried your suggestion by renaming outcmd.dat to .old and
| it still is not working. I still get the same response in
| my task manager, where Personal Folders-Outlook is not
| responding. Just to let you know, my OS is Win98SE while
| using Office XP. I don't know if this has anything to do
| with the problem, but do I need to reinstall Outlook or
| what needs to be done at this point?
|
| Any assistance will be appreciated.
|
| Dennis
|
|
|| -----Original Message-----
|| Close Outlook. Find and rename outcmd.dat to .old. (If using
|| Windows 2000 or XP, you will need to enable searching hidden and
|| system folders.)
||
|| Once you have done so, reopen Outlook and it should open fine. You
|| will need to rebuild any custom toolbars or customizations as the
|| file outcmd.dat controls how the toolbars display. When it becomes
|| corrupted, it will cause Outlook to hang because it cannot create
|| the toolbars that you expect.
||
||
|| --
|| Milly Staples [MVP - Outlook]
||
|| Post all replies to the group to keep the discussion intact. Due to
|| the (insert latest virus name here) virus, all mail sent to my
|| personal account will be deleted without reading.
||
|| After searching google.groups.com and finding no answer, Dennis
|| asked:
||
||| When booting Outlook, it would partially load. I go to
||| the Task Manager, it would show the Personal Folder is not
||| responding. I would try open it in the safe mode and I
||| would get the same response in the Task Manager Window.
||| What would cause this and what can I do to fix this
||| problem?
