outlook not closed properly

K

kayfam

every single time after i've rebooted my system, when i restart outlook
later, it comes back with the message "because outlook was not closed
properly, the system is checking for errors". what is the cause and
solution? thank you...........
 
K

K. Orland

There are a number of things that could hold Outlook open or interfere with
it and potentially cause an error:
1) AV scanning of incoming/outgoing email
2) FAX software
3) Synch software (eg for a handheld such as a Palm)
4) Desktop search tools
5) COMs and Add Ins that are 3rd Party

Try opening Outlook in safe mode (Start > Run > outlook.exe /safe. After it
opens, close it using File > Exit and Log Off. See if that helps.
 
K

kayfam

i removed the COM/Add-Ins, specifically one called Plaxo. Once i did that,
the problem went away. Thank you. i also subscribed to TIPS.
 
K

K. Orland

Plaxo is a known issue for Outlook and causes more problems than just the one
you've seen.
 
K

kayfam

Kathleen, the issue arose again, although there are no more add-ins. i want
to understand and follow your recommendation to start in safe mode but i'm
not sure what you mean. when i do start>run and locate the exe file but there
is no outlook.exe/safe in the directory. maybe i don't understand the game
plan.
 
K

K. Orland

Click Start, then Run, then type in: outlook.exe /safe (there is a space
between outlook.exe and /safe).
Then click enter. It will open Outlook in safe mode. You can then close it
by clicking Start > Exit and Log Off. Then try to open it again the normal
way and see what happens.
 
K

kayfam

Kathleen: It tried opening outlook in safe mode, but wound up giving me the
error "cannot start microsoft outlook. the key 'DisplayName is either missing
or has an incorrect value. [File C:\...\Office10\forms\1033\SECREC(2).CDG,
Section Description]. Thank you for your help. i should pay you......
 
K

K. Orland

The next thing to do is to rename the outcmd.dat file, the frmcache.dat file,
and the .srs file. Do a file search for them. They are hidden so first you
want to unhide hidden files and folders.

--
Kathleen Orland

http://www.howto-outlook.com/



kayfam said:
Kathleen: It tried opening outlook in safe mode, but wound up giving me the
error "cannot start microsoft outlook. the key 'DisplayName is either missing
or has an incorrect value. [File C:\...\Office10\forms\1033\SECREC(2).CDG,
Section Description]. Thank you for your help. i should pay you......
--
kayfam


K. Orland said:
Click Start, then Run, then type in: outlook.exe /safe (there is a space
between outlook.exe and /safe).
Then click enter. It will open Outlook in safe mode. You can then close it
by clicking Start > Exit and Log Off. Then try to open it again the normal
way and see what happens.
Click to expand...
Click to expand...
 
J

Jonathan

Dear 'K.',

I have had a similar problem. I followed your suggestions...I was able to
operate Outlook in safe mode and exit and changed the names of the files you
mentioned below. Thanks for your advice!

What was happening was that when I closed outlook, it seemed to be doing a
send/receive. Now it is working well.

Jonathan


K. Orland said:
The next thing to do is to rename the outcmd.dat file, the frmcache.dat file,
and the .srs file. Do a file search for them. They are hidden so first you
want to unhide hidden files and folders.

--
Kathleen Orland

http://www.howto-outlook.com/



kayfam said:
Kathleen: It tried opening outlook in safe mode, but wound up giving me the
error "cannot start microsoft outlook. the key 'DisplayName is either missing
or has an incorrect value. [File C:\...\Office10\forms\1033\SECREC(2).CDG,
Section Description]. Thank you for your help. i should pay you......
--
kayfam


K. Orland said:
Click Start, then Run, then type in: outlook.exe /safe (there is a space
between outlook.exe and /safe).
Then click enter. It will open Outlook in safe mode. You can then close it
by clicking Start > Exit and Log Off. Then try to open it again the normal
way and see what happens.

--
Kathleen Orland

http://www.howto-outlook.com/



:

Kathleen, the issue arose again, although there are no more add-ins. i want
to understand and follow your recommendation to start in safe mode but i'm
not sure what you mean. when i do start>run and locate the exe file but there
is no outlook.exe/safe in the directory. maybe i don't understand the game
plan.
--
kayfam


:

There are a number of things that could hold Outlook open or interfere with
it and potentially cause an error:
1) AV scanning of incoming/outgoing email
2) FAX software
3) Synch software (eg for a handheld such as a Palm)
4) Desktop search tools
5) COMs and Add Ins that are 3rd Party

Try opening Outlook in safe mode (Start > Run > outlook.exe /safe. After it
opens, close it using File > Exit and Log Off. See if that helps.

--
Kathleen Orland

http://www.howto-outlook.com/



:

every single time after i've rebooted my system, when i restart outlook
later, it comes back with the message "because outlook was not closed
properly, the system is checking for errors". what is the cause and
solution? thank you...........
Click to expand...
Click to expand...
Click to expand...
 
J

Jonathan

Dear K.,

Well I spoke too early. Hopefully you are willing to help. I did notice
that when I closed it before, it seemed to go through a 'send/receive' mode
and it is not doing it after I renamed a few files and did the safe mode
operation.

It is still giving me the message when I open it that it did not close
properly and goes through a data check.

I would appreciate any more support you could offer...
Jonathan

K. Orland said:
The next thing to do is to rename the outcmd.dat file, the frmcache.dat file,
and the .srs file. Do a file search for them. They are hidden so first you
want to unhide hidden files and folders.

--
Kathleen Orland

http://www.howto-outlook.com/



kayfam said:
Kathleen: It tried opening outlook in safe mode, but wound up giving me the
error "cannot start microsoft outlook. the key 'DisplayName is either missing
or has an incorrect value. [File C:\...\Office10\forms\1033\SECREC(2).CDG,
Section Description]. Thank you for your help. i should pay you......
--
kayfam


K. Orland said:
Click Start, then Run, then type in: outlook.exe /safe (there is a space
between outlook.exe and /safe).
Then click enter. It will open Outlook in safe mode. You can then close it
by clicking Start > Exit and Log Off. Then try to open it again the normal
way and see what happens.

--
Kathleen Orland

http://www.howto-outlook.com/



:

Kathleen, the issue arose again, although there are no more add-ins. i want
to understand and follow your recommendation to start in safe mode but i'm
not sure what you mean. when i do start>run and locate the exe file but there
is no outlook.exe/safe in the directory. maybe i don't understand the game
plan.
--
kayfam


:

There are a number of things that could hold Outlook open or interfere with
it and potentially cause an error:
1) AV scanning of incoming/outgoing email
2) FAX software
3) Synch software (eg for a handheld such as a Palm)
4) Desktop search tools
5) COMs and Add Ins that are 3rd Party

Try opening Outlook in safe mode (Start > Run > outlook.exe /safe. After it
opens, close it using File > Exit and Log Off. See if that helps.

--
Kathleen Orland

http://www.howto-outlook.com/



:

every single time after i've rebooted my system, when i restart outlook
later, it comes back with the message "because outlook was not closed
properly, the system is checking for errors". what is the cause and
solution? thank you...........
Click to expand...
Click to expand...
Click to expand...
 
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