Outlook on Two computers status of an email message

L

lemur629

One of my users has two laptop computers. He is running Outlook 2003 and XP
Pro on both of them. I have cache mode enabled on both of them. He has one
laptop at home and the other in his office. His problem is this: When he
marks an email message as read on his home laptop, the same message on his
work laptop is still marked as unread when we gets into the office. The same
happens if he marks the message as read on his office laptop.

Does anyone have some insigth into why this is? And how to get both laptops
to mark a message as read when he reads an email from either one?

Scott
 
L

Lanwench [MVP - Exchange]

lemur629 said:
One of my users has two laptop computers. He is running Outlook 2003
and XP Pro on both of them. I have cache mode enabled on both of
them. He has one laptop at home and the other in his office. His
problem is this: When he marks an email message as read on his home
laptop, the same message on his work laptop is still marked as unread
when we gets into the office. The same happens if he marks the
message as read on his office laptop.

Does anyone have some insigth into why this is? And how to get both
laptops to mark a message as read when he reads an email from either
one?

Scott
Click to expand...

Leaving out the second computer for now - when he works offline against his
Exchange mailbox, and marks a message as read, what happens when he goes
back to the office, connects, and syncs? Does the message show up as read?
Does all other synchronization seem to work properly?

Also, what other mail services does he have in this profile besides
Exchange, if any? How is he connecting to the Exchange server from home?
 
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