Outlook partially boots up

D

Dennis

When booting Outlook, it would partially load. I go to
the Task Manager, it would show the Personal Folder is not
responding. I would try open it in the safe mode and I
would get the same response in the Task Manager Window.
What would cause this and what can I do to fix this
problem?
 
M

Milly Staples [MVP - Outlook]

Close Outlook. Find and rename outcmd.dat to .old. (If using Windows 2000
or XP, you will need to enable searching hidden and system folders.)

Once you have done so, reopen Outlook and it should open fine. You will
need to rebuild any custom toolbars or customizations as the file outcmd.dat
controls how the toolbars display. When it becomes corrupted, it will cause
Outlook to hang because it cannot create the toolbars that you expect.


--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact. Due to
the (insert latest virus name here) virus, all mail sent to my personal
account will be deleted without reading.

After searching google.groups.com and finding no answer, Dennis asked:

| When booting Outlook, it would partially load. I go to
| the Task Manager, it would show the Personal Folder is not
| responding. I would try open it in the safe mode and I
| would get the same response in the Task Manager Window.
| What would cause this and what can I do to fix this
| problem?
 
D

Dennis

Milly:

I tried your suggestion by renaming outcmd.dat to .old and
it still is not working. I still get the same response in
my task manager, where Personal Folders-Outlook is not
responding. Just to let you know, my OS is Win98SE while
using Office XP. I don't know if this has anything to do
with the problem, but do I need to reinstall Outlook or
what needs to be done at this point?

Any assistance will be appreciated.

Dennis
 
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