Outlook Personal Folders Backup Tool and multiple accounts

[Robert L.]

I am presently running Vista and Office 2007 on a Dell M1330. As I found out
the hard way, Microsoft knows that the Outlook Personal Folders Backup Tool
will not install properly if you have multiple accounts:
http://www.howto-outlook.com/faq/backupaddin.htm .

Microsoft recommends having only one "Administrative" account with everyone
using the computer set up with their own personal "Standard" account. Since
this provides an extra level of virus protection, this is the way I have my
computer setup. Unfortunately, after the install the Backup Tool only
appeared in "Programs and Features" and Outlook when signed into the
Administrator's account. To get it to work in my personal account I had to
uninstall the program while signed into the "Administrator" account, log-in
to my "Standard" account and then change it to an Administrator Account,
changing it back to "Standard" after I installed the program. Unfortunately
I am now the only user of Outlook to have Backup available under Tools.

This was really a waste of time. I would not have installed it, but
unfortunately Vista's "Backup and Restore" feature is "not, ahem, Microsoft's
finest work" to quote David Pogue of the NYTimes. I was hoping for a better
way with this add-in.

Microsoft has known about this multiple user problem for some time, so why
haven't they fixed it? I should not have to waste my time searching for a
solution to a problem that they have been sitting on.

Robert

----------------
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[Diane Poremsky [MVP]]

You don't need the backup tool - just copy the pst. You can do this with a
batch or script.

--
Diane Poremsky [MVP - Outlook]

Outlook & Exchange Solutions Center: http://www.slipstick.com/

Outlook Tips by email:
mailto:[email protected]

EMO - a weekly newsletter about Outlook and Exchange:
mailto:[email protected]

Do you keep Outlook open 24/7? Vote in our poll:
http://forums.slipstick.com/showthread.php?t=22205

 

[Robert L.]

Diane,

I agree, you don't need the backup tool.

The point of my post was that Microsoft has a known problem with this
software when installed on a computer with more than one user account.

Rather than fix their software, they make the consumer search for an answer.
This is not the way to do business. Fix it, or remove it as a optional
download.

Robert

You don't need the backup tool - just copy the pst. You can do this with a
batch or script.

--
Diane Poremsky [MVP - Outlook]

Outlook & Exchange Solutions Center: http://www.slipstick.com/

Outlook Tips by email:
mailto:[email protected]

EMO - a weekly newsletter about Outlook and Exchange:
mailto:[email protected]

Do you keep Outlook open 24/7? Vote in our poll:
http://forums.slipstick.com/showthread.php?t=22205

I am presently running Vista and Office 2007 on a Dell M1330. As I found
out
the hard way, Microsoft knows that the Outlook Personal Folders Backup
Tool
will not install properly if you have multiple accounts:
http://www.howto-outlook.com/faq/backupaddin.htm .

Microsoft recommends having only one "Administrative" account with
everyone
using the computer set up with their own personal "Standard" account.
Since
this provides an extra level of virus protection, this is the way I have
my
computer setup. Unfortunately, after the install the Backup Tool only
appeared in "Programs and Features" and Outlook when signed into the
Administrator's account. To get it to work in my personal account I had
to
uninstall the program while signed into the "Administrator" account,
log-in
to my "Standard" account and then change it to an Administrator Account,
changing it back to "Standard" after I installed the program.
Unfortunately
I am now the only user of Outlook to have Backup available under Tools.

This was really a waste of time. I would not have installed it, but
unfortunately Vista's "Backup and Restore" feature is "not, ahem,
Microsoft's
finest work" to quote David Pogue of the NYTimes. I was hoping for a
better
way with this add-in.

Microsoft has known about this multiple user problem for some time, so why
haven't they fixed it? I should not have to waste my time searching for a
solution to a problem that they have been sitting on.

Robert

----------------
This post is a suggestion for Microsoft, and Microsoft responds to the
suggestions with the most votes. To vote for this suggestion, click the "I
Agree" button in the message pane. If you do not see the button, follow
this
link to open the suggestion in the Microsoft Web-based Newsreader and then
click "I Agree" in the message pane.

http://www.microsoft.com/office/com...1cdc0190e&dg=microsoft.public.outlook.general

 

[Diane Poremsky [MVP]]

There are more problems with it than the multiple user accounts (any app is
a problem with multiple user accounts if you don't choose the All Users
option). Many users think there is something magical about it and its better
than making a copy - all it does it automate the copy process.

--
Diane Poremsky [MVP - Outlook]

Outlook & Exchange Solutions Center: http://www.slipstick.com/

Outlook Tips by email:
mailto:[email protected]

EMO - a weekly newsletter about Outlook and Exchange:
mailto:[email protected]

Do you keep Outlook open 24/7? Vote in our poll:
http://forums.slipstick.com/showthread.php?t=22205

Diane,

I agree, you don't need the backup tool.

The point of my post was that Microsoft has a known problem with this
software when installed on a computer with more than one user account.

Rather than fix their software, they make the consumer search for an
answer.
This is not the way to do business. Fix it, or remove it as a optional
download.

Robert

You don't need the backup tool - just copy the pst. You can do this with
a
batch or script.

--
Diane Poremsky [MVP - Outlook]

Outlook & Exchange Solutions Center: http://www.slipstick.com/

Outlook Tips by email:
mailto:[email protected]

EMO - a weekly newsletter about Outlook and Exchange:
mailto:[email protected]

Do you keep Outlook open 24/7? Vote in our poll:
http://forums.slipstick.com/showthread.php?t=22205

I am presently running Vista and Office 2007 on a Dell M1330. As I
found
out
the hard way, Microsoft knows that the Outlook Personal Folders Backup
Tool
will not install properly if you have multiple accounts:
http://www.howto-outlook.com/faq/backupaddin.htm .

Microsoft recommends having only one "Administrative" account with
everyone
using the computer set up with their own personal "Standard" account.
Since
this provides an extra level of virus protection, this is the way I
have
my
computer setup. Unfortunately, after the install the Backup Tool only
appeared in "Programs and Features" and Outlook when signed into the
Administrator's account. To get it to work in my personal account I
had
to
uninstall the program while signed into the "Administrator" account,
log-in
to my "Standard" account and then change it to an Administrator
Account,
changing it back to "Standard" after I installed the program.
Unfortunately
I am now the only user of Outlook to have Backup available under Tools.

This was really a waste of time. I would not have installed it, but
unfortunately Vista's "Backup and Restore" feature is "not, ahem,
Microsoft's
finest work" to quote David Pogue of the NYTimes. I was hoping for a
better
way with this add-in.

Microsoft has known about this multiple user problem for some time, so
why
haven't they fixed it? I should not have to waste my time searching
for a
solution to a problem that they have been sitting on.

Robert

----------------
This post is a suggestion for Microsoft, and Microsoft responds to the
suggestions with the most votes. To vote for this suggestion, click the
"I
Agree" button in the message pane. If you do not see the button, follow
this
link to open the suggestion in the Microsoft Web-based Newsreader and
then
click "I Agree" in the message pane.

http://www.microsoft.com/office/com...1cdc0190e&dg=microsoft.public.outlook.general

 

[Robert L.]

Thanks Diane,
You mentioned that: “any app is a problem with multiple user accounts if
you don't choose the All Users optionâ€. I am not sure there was an All Users
option when installing this program.

As you know, Windows actually maintains two different types of Program
folders: one that’s shared by everybody, and another for each individual
account holder. Most programs installed by an administrator just show up on
the Start-All Programs menu of every account holder. In other cases the
program’s installer might offer you a choice: install new software so it is
available to you only, or everybody. This app just installed software into
the administrator’s account, so nobody else who logs in even knows that the
program exists.

When the software just installs into the administrator’s account, you have
two options. First log into each account one after the other, and reinstall
the program for each account. This is what I tried to do, but it wasn’t that
easy as I had to uninstall the program in the administrator’s account first.
Second, you can try to copy the name of the program from the shortcut menu,
and then paste to the all users folder. The program should then appear on
the Start menu of anyone who uses the computer. Unfortunately I didn’t get
this far, being satisfied that I managed to get the app usable in only my
account.

I would just have uninstalled the app and called it quits. Unfortunately,
after I uninstalled the app using “Programs and Featuresâ€, I was left with
messages saying how the files of the Backup Tool had been corrupted. This
message came up every time I opened Outlook. The only way I could figure out
how to get rid of the message was to reinstall. I now have software that
that I don’t want.
You mentioned that “there are more problems with it than the multiple user
accountsâ€. Could you expand on the problems you know of?

Microsoft needs to pull this software off of their download site until it is
fixed. They should not offer a program if it had know issues.

Robert

There are more problems with it than the multiple user accounts (any app is
a problem with multiple user accounts if you don't choose the All Users
option). Many users think there is something magical about it and its better
than making a copy - all it does it automate the copy process.

--
Diane Poremsky [MVP - Outlook]

Outlook & Exchange Solutions Center: http://www.slipstick.com/

Outlook Tips by email:
mailto:[email protected]

EMO - a weekly newsletter about Outlook and Exchange:
mailto:[email protected]

Do you keep Outlook open 24/7? Vote in our poll:
http://forums.slipstick.com/showthread.php?t=22205

Diane,

I agree, you don't need the backup tool.

The point of my post was that Microsoft has a known problem with this
software when installed on a computer with more than one user account.

Rather than fix their software, they make the consumer search for an
answer.
This is not the way to do business. Fix it, or remove it as a optional
download.

Robert

You don't need the backup tool - just copy the pst. You can do this with
a
batch or script.

--
Diane Poremsky [MVP - Outlook]

Outlook & Exchange Solutions Center: http://www.slipstick.com/

Outlook Tips by email:
mailto:[email protected]

EMO - a weekly newsletter about Outlook and Exchange:
mailto:[email protected]

Do you keep Outlook open 24/7? Vote in our poll:
http://forums.slipstick.com/showthread.php?t=22205

I am presently running Vista and Office 2007 on a Dell M1330. As I
found
out
the hard way, Microsoft knows that the Outlook Personal Folders Backup
Tool
will not install properly if you have multiple accounts:
http://www.howto-outlook.com/faq/backupaddin.htm .

Microsoft recommends having only one "Administrative" account with
everyone
using the computer set up with their own personal "Standard" account.
Since
this provides an extra level of virus protection, this is the way I
have
my
computer setup. Unfortunately, after the install the Backup Tool only
appeared in "Programs and Features" and Outlook when signed into the
Administrator's account. To get it to work in my personal account I
had
to
uninstall the program while signed into the "Administrator" account,
log-in
to my "Standard" account and then change it to an Administrator
Account,
changing it back to "Standard" after I installed the program.
Unfortunately
I am now the only user of Outlook to have Backup available under Tools.

This was really a waste of time. I would not have installed it, but
unfortunately Vista's "Backup and Restore" feature is "not, ahem,
Microsoft's
finest work" to quote David Pogue of the NYTimes. I was hoping for a
better
way with this add-in.

Microsoft has known about this multiple user problem for some time, so
why
haven't they fixed it? I should not have to waste my time searching
for a
solution to a problem that they have been sitting on.

Robert

----------------
This post is a suggestion for Microsoft, and Microsoft responds to the
suggestions with the most votes. To vote for this suggestion, click the
"I
Agree" button in the message pane. If you do not see the button, follow
this
link to open the suggestion in the Microsoft Web-based Newsreader and
then
click "I Agree" in the message pane.

http://www.microsoft.com/office/com...1cdc0190e&dg=microsoft.public.outlook.general