close outlook, go to control panel, mail and delete your profile.
Delete the files in C:\Documents and Settings\username\Application
Data\Microsoft\Outlook. (You can easily access it by pasting
%USERPROFILE%\Application Data\Microsoft\Outlook in the Address bar of your
browser or Windows Explorer. ) and C:\Documents and Settings\username\Local
Settings\Application Data\Microsoft\Outlook. (paste %USERPROFILE%\Local
Settings\Application Data\Microsoft\Outlook
in the Address bar).
Note that by default, Windows hides some of your user profile folders from
you. Change the settings in Windows Explorer's Tools, Folder Options, View
tab to show hidden files and folders and remove the check from hide system
files.
if you use an older version of windows, see
http://www.slipstick.com/config/backup.htm for file locations.
--
Diane Poremsky [MVP - Outlook]
Author, Teach Yourself Outlook 2003 in 24 Hours
Coauthor, OneNote 2003 for Windows (Visual QuickStart Guide)
Author, Google and Other Search Engines (Visual QuickStart Guide)
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