Outlook restarts when i print any email and close that email-windo

M

Martin Th.

The email is printed. The Error occurs when you close that email window. The
email format is irrelevant. The Application Log shows this failure:

Event Type: Error
Event Source: Microsoft Office 11
Event Category: None
Event ID: 1000
Date: date
Time: time
User: username
Computer: computername
Description: Faulting application outlook.exe, version 11.0.6353.0, stamp
408f2937, faulting module mspst32.dll, version 11.0.6357.0, stamp 40b65fc5,
debug? 0, fault address 0x0001b745.

It is not possible to un/register this DLL but that is normal with this DLL.

With Regmon i was able to see that dw20.exe suffers an Buffer Overflow on
different occasions but i can not interpret this behavior.

A uninstall and reinstall of Office 2003 SB did not solve this problem.

I did the steps that are described in Article ID: 912805 but that did not
solve the problem too.

The next steps i could do is to delete the local and server userprofil and
to make a new one for the user and if this does not solve the problem i would
reinstall the computer through RIS but i hope i can avoid this because i am
still not sure if that is the cause of the problem.

Does anyone know a programm with which i can open and read the error report
files with the extension *.cvr

so long
Martin Th
 

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