Outlook Sent Items not displayed correctly?

[Radacan]

Hello,

Are you able to help?

We have a client who has just upgraded to Outlook 2007. Since the upgrade
the "Sent items" appear to be missing large chucks of data, namely between
July 2007 to Sept 2008. However, when the "Sent items" are viewed from OWA
they all appear. I have checked the views and ensured there are no rules or
filters in place on the local machine, switched off/on cache mode etc. it
doesn’t make any difference. I also ran the OST Integrity check which
produced the following error:-

16:36:45 Error synchronizing folder
16:36:45 [80004005-501-FFFFFEB9-560]
16:36:45 The client operation failed.
16:36:45 Microsoft Exchange Information Store
16:36:45 For more information on this failure, click the URL
below:
16:36:45
http://www.microsoft.com/support/prodredirect/outlook2000_us.asp?err=80004005-501-fffffeb9-560

As you may see the URL goes to Outlook 2000 support and isn’t really
relevant to the issue the client is having. Searching on the error codes
draws a complete blank too.

The machine in question run Windows XP SP3 under a SBS2k3r2 domain – Office
version SBS2007 retail version.

Any pointers will be extremely help

Many thanks


Andy McNab

 

[Duncan McC]

Hello,

Are you able to help?

We have a client who has just upgraded to Outlook 2007. Since the upgrade
the "Sent items" appear to be missing large chucks of data, namely between
July 2007 to Sept 2008. However, when the "Sent items" are viewed from OWA
they all appear. I have checked the views and ensured there are no rules or
filters in place on the local machine, switched off/on cache mode etc. it
doesnâ¤=3Ft make any difference. I also ran the OST Integrity check which
produced the following error:-

16:36:45 Error synchronizing folder
16:36:45 [80004005-501-FFFFFEB9-560]
16:36:45 The client operation failed.
16:36:45 Microsoft Exchange Information Store
16:36:45 For more information on this failure, click the URL
below:
16:36:45
http://www.microsoft.com/support/prodredirect/outlook2000_us.asp?err=80004005-501-fffffeb9-560

As you may see the URL goes to Outlook 2000 support and isnâ¤=3Ft really
relevant to the issue the client is having. Searching on the error codes
draws a complete blank too.

The machine in question run Windows XP SP3 under a SBS2k3r2 domain â¤=3F Office
version SBS2007 retail version.

Any pointers will be extremely help

Have you tried deleting (or renaming) the .ost file (with Outlook=20
closed). Then restart, let the ost fully rebuild, see how that looks.?