Outlook Sent items

L

LLudlow

We have a general helpdesk mailbox that clients send email about issues to.

all of the helpdesk analysts have this mailbox mounted in their Outlook
Client. When they respond to an email even though it is sent as the helpdesk,
the item is placed in their personal sent items and not to the helpdesk
general mailboxes sent items.

Is there anyway to change this so that if the mail is sent from the helpdesk
account it then goes in this mailboxes sent items?



Thanks
 
C

Castell

Create a rule to move items sent through the help desk account to the Sent
Items folder of the HelpDesk mailbox.
 
L

LLudlow

outlook 2003.
i know how to create a rule based on categories but is there a way to create
a rule based upon who sends the item
 
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