Russ Valentine [MVP-Outlook] wrote:
Where I work, if Outlook 2003 has ever touched an Exchange Server
mailbox, any Outlook 2000 profile will hang on exit if it ever
accesses that same mailbox.
No one can fix it. I suspect that's why Microsoft created Task
Manager.
I was told it had something to so with this:
http://support.microsoft.com/default.aspx?kbid=829418
But still no one can fix it.
Hmm - well, I don't use Exchange 5.5 anywhere anymore, so that
might explain
it.
This look related at all?
http://support.microsoft.com/?id=834466
Have you ever called PSS on this? It's curious!
Nic wrote:
No, we're not using roaming profiles, or PSTs. I have come
across this problem before where once a user has opened his/her
mailbox on exchange using a more up to date version of outlook,
it makes some kind of change to the mailbox itself which then
causes some problems with older versions when the user reverts
to a PC with an older version of Outlook installed. I am
assuming that there might be some kind of patch for Exchange,
or for Outlook which will cure the problem.
I have never seen that, ever.
Since writing my initial question this morning, I have
discovered that the users concerned do not have a problem when
using Outlook 2002 (XP), but still get the problem when using
Outlook 2000. I have also tried applying SP3 to the Office
2000 Pro installation on the PCs in question, but this has not
fixed it either.
It may be that performing some kind of "profile recreation" will
work, but at least one user has simply been moved from Outlook
2003 to a fresh installation of Outlook 2000 - therefore the
profile was created and symptoms occured on a fresh profile in
the first instance.
Bizarre...
I am further assuming that what is happening is a little like
the old Word version incompatibilities. Basically that the
mailbox itself has been modified in it's structure when Outlook
2003 was used and that therefore the older Outlook 2000 is
having trouble finalising any file close on the mailbox within
the Exchange database.
Again, I think you're barking up the wrong tree here.
Are you using group policies on your domain that might have
something to do
with this?
Any other suggestions?
Detect & Repair in OL2000? I don't have OL2000 here (it's old -
you ought to
get everyone on OL2003) but I think it's still an option....
:
Nic wrote:
A user had been using outlook 2003 to access e-mail on an
exchange 2000 server. The user was then moved to an older PC
with an older version of outlook (Outlook 2000). Now outlook
2000 will not close or shutdown properly. We have tried
applying Office 2000 SP3, but this has made no difference.
The "Please wait while Microsoft Outlook exits" dialog box
remains on screen - the only way out is to log off the PC, or
terminate the application within task manager. This has
happened to multiple users who have used outlook 2003 to
access their mailboxes, and then returned to outlook 2000.
Any ideas anyone?!???
Are you using roaming profiles?
What's in the profile? If it's just Exchange only, this
shouldn't be a problem. If you're using PST files, what kind
(new 2003 unicode format? won't open in older versions...) and
where are they located? Have you tried recreating the profiles?
