Outlook sometimes send rtf instead of HTML despite instructions to

M

MarceepooNu

One of the Outlook 2007 users in our office sometimes unintentionally sends
out e-mails composed in rtf instead of HTML. Some of our mail recipients are
unable to open the .dat files that are created when Outlook messages are
composed in RTF format.
I have tried to set the user's Outlook to send all of her e-mails only in
HTML (Options, Mail Format, Compose in this message format: HTML), but
Outlook sometimes sends the user's e-mails are in RTF format anyway.
Does anyone have any suggestions about how I could figure out what is wrong,
and fix it?
Any suggestions would be much appreciated.
marceepooNu
 

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