Outlook Strange Behavior

A

Adrion

*Every* time I finish with Outlook and close the program, a dialog box will
come up and say that 'Outlook has encountered an error, and must close. Do
you want to send an error report?" Since this happens 3 or 4 times a day, I
always say "yes" send the error report, hoping that somebody will get sick
and tired of receiving them and will do something about an upgrade or fix.
Apparently that is not going to happen, so I am looking for advice as to how
to simply close OUtlook without problems.
 
A

Adrion

Sorry, I should have added that I'm talking about Outlook 2007, Windows XP.

Adrion

========================
 
P

Pat Willener

Is it Outlook that is causing the problem, or perhaps an add-on? Try to
start Outlook in Safe Mode (Start -> Run -> outlook /safe) to see if it
also happens.
 
A

Adrion

You are absolutely right. When I start Outlook as you suggested, it will
close without any problems. Now I don't know what kind of add-on there might
be. I know that my AVG Antivirus is active, but don't know of anything
else.... hmmm... except maybe those buttons near the top that say "Mark as
Spam," "Mark as Wanted," "Configure." Don't know when they appeared, nor how
to get rid of them.
 
R

Roady [MVP]

Could be part of AVG or another anti-malware suite that you have installed.
Disable the integration of both and try again.



-----
 
A

Adrion

Thank you All, especially Roady -- I simply right clicked on one of those
buttons, it had an AVG in the list. I clearned the check mark, they went
away, and so did the problem. Just like everyone to know that EVERY problem
I have posted here, somebody has given me a solution. Guess I should try to
delete this threat, after I give those who helped a chance to receive my
thanks.
 
R

Roady [MVP]

You're welcome! :)



-----

Adrion said:
Thank you All, especially Roady -- I simply right clicked on one of those
buttons, it had an AVG in the list. I clearned the check mark, they went
away, and so did the problem. Just like everyone to know that EVERY
problem
I have posted here, somebody has given me a solution. Guess I should try
to
delete this threat, after I give those who helped a chance to receive my
thanks.
Click to expand...
 
T

Terry

Hi Adrion and/or Roady and/or anyone else who can help:

I'm having the exact same problem that Adrion had with the persistent error
reports upon closing Outlook - everything's the same: Outlook 2007, Windows
XP, AVG - except I cannot find the "buttons" referred to by Adrion that
allowed him to solve the problem by clearing a check mark. Can anyone help
please?

Thanks,
Terry
 
T

Terry

Hi Ben,

I'm using AVG Free Addition v. 8.0.138, and I can't figure out how to
completely disable the email scanner, although I can chose to individually
disable "Scan incoming messages" and "Scan outgoing messages". Even when I
disabe both, AVG still says "Email Scanner is Active", and Outlook still
prompst to send an error report when I close it. To disable the email
scanner, the AVG website says to go to Tools - Advanced Configuration -
navigate to E-mail Scanner - Servers, but I don't have the "Servers" button.

I should mention that I've been using AVG and Outlook 2007 together for more
that a year, and and the problem with Outlook began only just last week.

Any thoughts? Thank you!

Terry

Ben M. Schorr - MVP (OneNote) said:
Go into AVG's configuration settings and try disabling the e-mail
scanner and see if the problem goes away. Which version of AVG are you
using?

--
-Ben-
Ben M. Schorr, MVP
Roland Schorr & Tower
http://www.rolandschorr.com
http://www.officeforlawyers.com
Author - The Lawyer's Guide to Microsoft Outlook 2007:
http://tinyurl.com/5m3f5q



Hi Adrion and/or Roady and/or anyone else who can help:

I'm having the exact same problem that Adrion had with the persistent error
reports upon closing Outlook - everything's the same: Outlook 2007, Windows
XP, AVG - except I cannot find the "buttons" referred to by Adrion that
allowed him to solve the problem by clearing a check mark. Can anyone help
please?

Thanks,
Terry

:

You're welcome! :)

--
Robert Sparnaaij [MVP-Outlook]
Coauthor, Configuring Microsoft Outlook 2003
http://www.howto-outlook.com/
Outlook FAQ, HowTo, Downloads, Add-Ins and more

http://www.msoutlook.info/
Real World Questions, Real World Answers
Click to expand...
Thank you All, especially Roady -- I simply right clicked on one of those
buttons, it had an AVG in the list. I clearned the check mark, they went
away, and so did the problem. Just like everyone to know that EVERY
problem
I have posted here, somebody has given me a solution. Guess I should try
to
delete this threat, after I give those who helped a chance to receive my
thanks.


:
Click to expand...
Could be part of AVG or another anti-malware suite that you have
installed.
Disable the integration of both and try again.

--
Robert Sparnaaij [MVP-Outlook]
Coauthor, Configuring Microsoft Outlook 2003
http://www.howto-outlook.com/
Outlook FAQ, HowTo, Downloads, Add-Ins and more

http://www.msoutlook.info/
Real World Questions, Real World Answers
Click to expand...
You are absolutely right. When I start Outlook as you suggested, it
will
close without any problems. Now I don't know what kind of add-on there
might
be. I know that my AVG Antivirus is active, but don't know of anything
else.... hmmm... except maybe those buttons near the top that say "Mark
as
Spam," "Mark as Wanted," "Configure." Don't know when they appeared,
nor
how
to get rid of them.

:
Click to expand...
Is it Outlook that is causing the problem, or perhaps an add-on? Try
to
start Outlook in Safe Mode (Start -> Run -> outlook /safe) to see if
it
also happens.

Adrion wrote:
Click to expand...
*Every* time I finish with Outlook and close the program, a dialog
box
will
come up and say that 'Outlook has encountered an error, and must
close.
Do
you want to send an error report?" Since this happens 3 or 4 times
a
day, I
always say "yes" send the error report, hoping that somebody will
get
sick
and tired of receiving them and will do something about an upgrade
or
fix.
Apparently that is not going to happen, so I am looking for advice
as
to how
to simply close OUtlook without problems.
Click to expand...
Click to expand...
Click to expand...
 
B

Brian Tillman

Terry said:
I'm using AVG Free Addition v. 8.0.138, and I can't figure out how to
completely disable the email scanner,
Click to expand...

Uninstall AVG completely, then reinstall and deselect the email scanner
component that will be displayed in the component list.
 
A

Adrion

Brian Tillman said:
Uninstall AVG completely, then reinstall and deselect the email scanner
component that will be displayed in the component list.
Click to expand...
Brian:

I originally posted this problem. NONE of the suggestions I originally got
from this site worked more than once or twice. I was happy and grateful, but
the "solutions" I got did not work long. I use AVE Pro, and pay for it!, and
have AVG working their derrier's off to find the answer to the problem. AVG
sent me a very complicated set of instrucitons, which took several hours to
follow. RESULT: Nothing worked. In fact, I had to go back to another point
in time and RESTORE my computer because of the conflicts it caused. The
Outlook problem still exists, but it is easier to simply say "Don't send,"
than to have to buy a new computer. My resolution: "Live with it."
 
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