outlook strange print problem

[moondog]

outlook 2003, sp3 all office updates applied on winxp machine with at
least sp2, but i didn't check that part. when the user goes to print,
they get a multiple page print job even though the email has only one
page. at the top center of every page in roughly 16-18 pt font is
P... and the very middle of the page prints a small small section of
the email. the next page has another small small section of the
email, and so on until all pages have printed. i have a PDF of what i
mean if anyone needs to see visual proof of what is happening.

the sections that are printing are coming from the left-most side of
the email view, i.e. user's name, subject, to, from, message body,
etc, but only from the left side of the view. i have tested this
against an hp laserjet 1320 (which i *did* update the print driver for
just to be sure) and adobe PDF print driver and it does the same thing
for both. user says it does the same thing for any printer they
selected, but their default is the 1320 so i only tested against that
one. but the fact the adobe PDF driver does the same thing makes me
think it's an outlook issue, not a print driver issue.

any ideas of what the problem could be?