outlook timing out to server

E

egriffit

I set up my dad's new Dell with outlook for email.
Everything was working fine. I did the service updates
that Microsoft recommended and now I cannt send or get
email. It never connects to the server. Any help is
apprecaited. My ISP was stumped and could not figure it
out.
 
N

neo [mvp outlook]

dialup or broadband (cable/dsl)? if broadband, are you behind a router that
lets you share a single ip address?
 
G

Guest

I have the same problem. The error code I get is
0x800ccc19. According to the MS support page, that means
that a trap utility in pc-cillin is the problem. I've
also been told that Norton's Anti-Virus software can
cause this error. Problem is that I have neither on my
unit (I do have McAfee). I am on a dial-up modem--
SBC/Yahoo, FWIW. I didn't have any such problem until I
downloaded some MS updates in August. I haven't been
able to use Outlook for my email since, but have not been
able to devote the time to fixing it until recently.

Any constructive ideas would be welcome!
Tom [email protected]
 
N

neo [mvp outlook]

McAfee did put out an update a while back that kills POP/SMTP. Not sure if
they fixed it, but it might be worth a follow-up with them to see if/how it
was resolved.
 
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