Outlook Web Access - window closes when replying

[Troy Wilson]

We have a user that when trying to reply to an email via
Outlook Web Acces, the window closes with the email. He
is running IE6 and Windows 98. I had him clear out his
temp and temp internet folders. What could be causing
this? Thanks

Troy
(e-mail address removed)

 

[greg mansius [MSFT]]

Troy,

Is there any type of pop-up blocking software installed on this machine?

Thanks

 

[Troy Wilson]

No, that was one of the first things I checked. He can
open the messages, it is just that it closes when trying
to either reply or forward.

-----Original Message-----
Troy,

Is there any type of pop-up blocking software installed on this machine?

Thanks

--
Greg Mansius [MSFT]

This posting is provided "AS IS" with no warranties, and confers no rights.

We have a user that when trying to reply to an email via
Outlook Web Acces, the window closes with the email. He
is running IE6 and Windows 98. I had him clear out his
temp and temp internet folders. What could be causing
this? Thanks

Troy
(e-mail address removed)

.

 

[greg mansius [MSFT]]

Troy,

In that case, the next thing I would check is anti-virus on the client. Does
the probelm persist if AV is disabled and/or uninstalled?

Also, do you know if they experience this probelm if they use another
browser (Netscape for example)?

Thanks

--
Greg Mansius [MSFT]

This posting is provided "AS IS" with no warranties, and confers no rights.

No, that was one of the first things I checked. He can
open the messages, it is just that it closes when trying
to either reply or forward.

-----Original Message-----
Troy,

Is there any type of pop-up blocking software installed on this machine?

Thanks

--
Greg Mansius [MSFT]

This posting is provided "AS IS" with no warranties, and confers no rights.

We have a user that when trying to reply to an email via
Outlook Web Acces, the window closes with the email. He
is running IE6 and Windows 98. I had him clear out his
temp and temp internet folders. What could be causing
this? Thanks

Troy
(e-mail address removed)

.

 

[Troy Wilson]

The antivirus program does not come with firewall or popup
blocking. This feature worked last week when using the
pc. Nothing has been installed or updated since then. We
are the ones who install everything on the users
machines. McAfee VirusScan 7.0 enterprise edition and we
only have IE 6 installed on their machines as far as
browsers are concerned.

-----Original Message-----
Troy,

In that case, the next thing I would check is anti-virus on the client. Does
the probelm persist if AV is disabled and/or uninstalled?

Also, do you know if they experience this probelm if they use another
browser (Netscape for example)?

Thanks

--
Greg Mansius [MSFT]

This posting is provided "AS IS" with no warranties, and confers no rights.

No, that was one of the first things I checked. He can
open the messages, it is just that it closes when trying
to either reply or forward.


and
confers no rights.

.