Outlook won't open

M

Murray

The Outlook 2000 won't open, this happened a few months ago and I fixed it by
checking in here, someone had a post about it and I can't find it now, I
think it said to change the user name , is this correct, if not correct
please advise how to fix, thks.
Rgds,
Murray
 
R

Russ Valentine [MVP-Outlook]

If Outlook hangs on startup but will start in Safe Mode, the most common
causes are:

1. Corrupt messages in your Inbox.
2. Corrupt or damaged Toolbar.
3. Damaged view.
4. Add-in causing the error.

Resolution:
1. Remove the first or last message in your Inbox depending on how you sort
the Inbox.

2. Renaming outcmd.dat (with Outlook closed) should clear the toolbars,
search your hard drive for a file called outcmd.dat and rename it to
outcmd.old then start Outlook (if this doesn't cure your problem then you
can rename the file back to outcmd.dat and regain any customization of the
Toolbars).

3. Running the /cleanviews command line switch will reset all views to
default for example from the Start > Run > type "c:\Program Files\Microsoft
Office\Office\Outlook.exe"
/cleanviews with the quotes and the space before the forward slash. Note
your path to outlook.exe may be different.

4. Go to Tools > Options > Other > Advanced Options > Add-ins and uncheck
all the add-ins. Close and restart Outlook, then add the add-ins one by one
(closing and restarting Outlook each time) until you get to the problematic
add-in. Depending on the add-in you may be able to remove it completely via
Add/Remove Programs in Control Panel and then re-install a fresh copy. If
after a re-install you are still getting problems with the add-in then
uninstall it again close Outlook do a search for a file called extend.dat
and rename it to extend.old and repeat the installation of the add-in.
 
Top