B
BishtheFish
In the past week or so, my Outlook program often refuses to open when I click
on the icon. How do I fix it?
on the icon. How do I fix it?
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K
K. Orland
What happens when you try to open Outlook?
Version of Outlook
Type of mail account
Any error messages in their entirety, including any error numbers if
applicable
Version of Outlook
Type of mail account
Any error messages in their entirety, including any error numbers if
applicable
B
BishtheFish
When I double-click the Outlook icon, I get the hour-glass indicator for 4-5
seconds, then it stops and nothing happens.
seconds, then it stops and nothing happens.
K
K. Orland
What version of Outlook?
What type of mail account? (Exchange, POP3?)
Are you using a shortcut to click on? If so, right-click and scroll to
properties to ensure that the shortcut points to the executable. If not,
delete the shortcut and recreate it.
What type of mail account? (Exchange, POP3?)
Are you using a shortcut to click on? If so, right-click and scroll to
properties to ensure that the shortcut points to the executable. If not,
delete the shortcut and recreate it.
K
K. Orland
Also check your task manager processes to see if you have more than one
instance of Outlook.exe open.
instance of Outlook.exe open.
B
BishtheFish
I am using Microsoft Outlook 2003. I believe it is a POP3 email account.
I am using a shortcut. When I re-start my computer, the short-cut icon works
fine - click and the program opens. However, when I close Outlook and then
try to open it later, that's when I encounter the problem of it not opening.
I am using a shortcut. When I re-start my computer, the short-cut icon works
fine - click and the program opens. However, when I close Outlook and then
try to open it later, that's when I encounter the problem of it not opening.
B
BishtheFish
I checked my task manager and, sure enough, it shows Outlook.exe twice.
Should I get rid of one of them? If so, how do I do that and how do I know
which one to delete? Thanks a lot for your help - I appreciate it.
Should I get rid of one of them? If so, how do I do that and how do I know
which one to delete? Thanks a lot for your help - I appreciate it.
K
K. Orland
I would close both instances of Outlook.exe. There's a reason why Outlook is
not closing properly. The most common culprits are FAX software, antivirus
software that integrates with Outlook, anti-SPAM filters, Synch software (for
a PDA for example).
Read up on the issues and solutions here:
http://www.howto-outlook.com/faq/outlookdoesntclose.htm
not closing properly. The most common culprits are FAX software, antivirus
software that integrates with Outlook, anti-SPAM filters, Synch software (for
a PDA for example).
Read up on the issues and solutions here:
http://www.howto-outlook.com/faq/outlookdoesntclose.htm
B
BishtheFish
Kathleen, I think you have solved my problem. Thank you very much - I really
appreciate it. You are a saint.
appreciate it. You are a saint.