OWA problem

[jblais]

We have a remote user that uses OWA when contacting internal staff via email.
There is one account that OWA will not allow her to send messages to unless
she hits reply on a message she sent to her. She has cleaned her cache,
deleted temp files and deleted and re-created her contact.

Has anyone else experience this problem? If so, did you find a resolution?

Thanks

 

[F.H. Muffman]

We have a remote user that uses OWA when contacting internal staff via

email. There is one account that OWA will not allow her to send
messages to unless she hits reply on a message she sent to her.
She has cleaned her cache, deleted temp files and deleted and
re-created her contact.

I would try posting in microsoft.public.exchange.clients. OWA isn't part
of Outlook, but part of Exchange. You'll want to include what version of
Exchange and what happens when the user tries.

 

[Diane Poremsky [MVP]]

any error message?
if she can only reply but not send new mail, the address she is using is not
correct.