Password dialog box repeatedly opens requesting password.

[Dennis888]

I am trying to access my Go Daddy web based email account I have established
on my domain. With all the settings set properly I repeatedly get a user
name/ password dialog box. I input the password in over and over again but
the dialog box continues to open.

I have contacted Go Daddy customer support about this issue and their
response is that it is a Outlook client issue. That Outlook is not accepting
the user name and password, that is why I keep getting the dialog box.

I have tried starting Outlook in safe mode (i.e. outlook.exe /safe) and I
get the same result. Additionally, I have disabled my anti-virus program
Avast and retried making the connection.

I have several other email accounts configured in Outlook that I connect to
with out issue, two G mail accounts, and one Hot mail account, as well as my
ISP account. The G mail accounts are IMAP.

I have SMTP relay configured on the Go Daddy email account. Furthermore, I
can go to the web based email account and see test messages from the the
outlook client but the dialog box just keeps opening up over and over.
Finally after canceling out of the dialog box I get the following error
message.

Log into incoming email server (IMAP). Connection to the server was
interrupted. If this problem continues to occur contact your server
administrator or ISP provider.


I am configuring the Outlook 2007 client using the following how to from Go
Daddy http://help.godaddy.com/article/2649?isc=appemail40. I am not
configuring using SSL.

Any help on this issue would be greatly apperiaciated.

Regards

 

[Roady [MVP]]

Does it work when you try to connect it via POP3?

 

[VanguardLH]

With all the settings set properly I repeatedly get a user
name/ password dialog box. I input the password in over and over again but
the dialog box continues to open.

I have contacted Go Daddy customer support about this issue and their
response is that it is a Outlook client issue. That Outlook is not accepting
the user name and password, that is why I keep getting the dialog box.

I am configuring the Outlook 2007 client using the following how to from Go
Daddy http://help.godaddy.com/article/2649?isc=appemail40. I am not
configuring using SSL.

According to that help page:

Outtgoing Server Settings
Port
Without SSL - One of the following: 25, 80, 3535
With SSL - 465

While their help page says to use port 25, they may have changed to
using port 587. Port 25 was only to be used between SMTP mail hosts,
not by user clients (ever since around 1999 when an ratified RFC said
for clients to move to port 587). You didn't mention if you tried the
other mentioned ports (80 and 3535). It is not unusual that the 1st
level support reps and their web help pages get out of sync after they
decide to switch from port 25 to 587.

Outlook cannot accept any login credentials. You don't login to Outlook
when you are logging into your e-mail accounts. Their mail server is
what is not accepting whatever Outlook is offering as your login
credentials. Since the mail server thinks the wrong username or
password was entered, it aborts the mail session. It's possible the
password cache in the registry got corrupted so Outlook sends the wrong
strings for login credentials. The password cache is a Windows thing
but you didn't mention WHICH version of Windows that you use (and how
Microsoft handles password caching changed between Windows XP and
Vista). Without knowing the Windows version, all I can recommend is for
you to visit Microsoft's huge support knowledgebase and search on
"remember password" after selecting Outlook as the product and then read
the KB article that includes a description on how to delete the cached
login credentials from the password store in the registry.

- http://support.microsoft.com.
- Click on "Advanced Search".
- Select "Outlook 2007" as the product.
- Search on "remember password".
- Optionally include your Windows version in the search, like "Windows
XP".
- If you are using a pre-Vista version of Windows, include "protected
storage" in your seach.
- Deselect the inclusion of the "Community solutions content" (that's
just posts in their webnews-for-dummies gateway to Usenet).