Passwords are not being saved in the password list

[cestep6]

After entering the passwords for both my inbound mail and SMTP server for my
email, the passwords are not saving in the list, I continually have to
reenter them.

How do I stop this from happening?

 

[Brian Tillman]

After entering the passwords for both my inbound mail and SMTP server
for my email, the passwords are not saving in the list, I continually
have to reenter them.

How do I stop this from happening?

Outlook version? Operating system version?

 

[cestep6]

Hi brian,

My fault. I'm using Outlook 2007 and Vista Home premium. I have entered
the passwords in the account profile for both my inbound and outbound email
access and clicked the checkbox to save them.

Every time the service runs to recieve and send email it keeps asking for
the password, even though I have the checkbox checked. I tried deleting and
recreating my profile, but that hasn't worked.

there are nother profiles on my laptop, and the other account listed in the
email is for Windows live meeting.

 

[Dawn]

I have the same issue - it's crazy! I just bought a brand new Dell using the
Windows Vista and using the Windows mail. I have been on the phone with Dell
and my internet provider trying to resolve this - nothing has worked! HELP!!

thanks!

Dawn

 

[cestep6]

Hi Dawn, I finally found a solution for this problem. I went to Outlook 2007
help file and typed "network password"

The first entry in the list is:

I get an Enter Network Password prompt
Help > Security and privacy

I clicked on that and found that it's a registry issue. You can use the
link below and follow the instructions for outlook 2003 and XP, eventhough
though 2007 or vista is not listed.

Here's the link to the knowledge base, follow the instructions for XP and
Outlook 2003. What is listed below well show as a hyperlink in the help file.

Microsoft Knowledge Base article 290684

HOpe this helps.

 

[JeePee]

I also had this issue in Outlook 2003, but also in indows Live Messenger and
Internet Explorer 7.

I spend hours and hours searching the internet and could not find the
solution. The only possible solution you find on almost all forums (but does
not help in most cases is to repair the protected storage system provided
registry key: http://support.microsoft.com/kb/290684.

So, here is a solution that is not even in the Microsoft knowledge base. It
helped me and hopefully many others. It was found because I new exactly when
it started to happen: after uninstalling a software program. The uninstall
procedure removed to many registry keys...


HERE WE GO...

Important: this solution contains information about how to modify the
registry. Make sure to back up the registry before you modify it. Make sure
that you know how to restore the registry if a problem occurs. View the
following article in the Microsoft Knowledge Base for information about how
to back up, restore, and modify the registry:
http://support.microsoft.com/kb/256986/

Follow the next steps to solve this issue:

1. Close all running programs
2. Click on [Start] » Run
3. Type "Regedit" and click [OK]
4. Open the following folder:
HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Explorer\User
Shell Folders
5. Now choose Edit » New » Expandable String Value
6. Enter "AppData" as a name
7. Double click the new entry
8. Enter "%USERPROFILE%\Application Data" in the value data field.
9. Close the registry editor

It is possible that additional registry keys are missing. Below is a list of
all keys that should exist in the "User Shell Folders". There are different
ways to add these keys again:
* Use the instructions provided on
http://windowsxp.mvps.org/usershellfolders.htm
* Add them manually by following the steps above
* Export the keys from a computer/user on which the issue does not occur,
and then importing them again.

To export and import:
1. Logon to Windows with a user account for which the issue does not occur
(this may also be a different workstation).
2. Click on [Start] » Run
3. Type "Regedit" and click [OK]
4. Open the following folder:
HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Explorer\User
Shell Folders
5. Right click the "User Shell Folders" key on the left and choose "Export".
Specify a name and location of for the export file and click [Save].
6. Close the registry editor
7. Logon to Windows with the user account that experiences this issue
8. Double click on the exported registry key you created in step 5.
9. Click [Yes] when asked if you are sure to add the information, then click
[OK] for the "successfully imported" message.

Registry keys that should exist in the "User Shell Folders" key.
The list below has the format "Key Name - Value Data". The type for all keys
is "Expandable String Value" (REG_EXPAND_SZ).

* AppData - %USERPROFILE%\Application Data
* Cache - %USERPROFILE%\Local Settings\Temporary Internet Files
* Cookies - %USERPROFILE%\Cookies
* Desktop - %USERPROFILE%\Desktop
* Favorites - %USERPROFILE%\Favorites
* History - %USERPROFILE%\Local Settings\History
* Local AppData - %USERPROFILE%\Local Settings\Application Data
* Local Settings - %USERPROFILE%\Local Settings
* My Pictures - %USERPROFILE%\My Documents\My Pictures
* NetHood - %USERPROFILE%\NetHood
* Personal - %USERPROFILE%\My Documents\
* PrintHood - %USERPROFILE%\PrintHood
* Programs - %USERPROFILE%\Start Menu\Programs
* SendTo - %USERPROFILE%\SendTo
* Start Menu - %USERPROFILE%\Start Menu
* Startup - %USERPROFILE%\Start Menu\Programs\Startup
* Templates - %USERPROFILE%\Templates

MORE INFORMATION
The "User Shell Folder" is a subkey of the
HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Explorer
registry. Entries in this subkey can also appear in the "Shell Folders"
subkey and in both HKEY_LOCAL_MACHINE and HKEY_CURRENT_USER. The entries that
appear in user User Shell Folders take precedence over those in Shell
Folders. The entries that appear in HKEY_CURRENT_USER take precedence over
those in HKEY_LOCAL_MACHINE.

 

[amburty]

After entering the passwords for both my inbound mail and SMTP server for my
email, the passwords are not saving in the list, I continually have to
reenter them.

How do I stop this from happening?