patch package

S

stella

I can't uninstall word and it's not working. I have a xp
and word 2002. When I try to repair or uninstall it says
it can't read the patch package. I haven't been able to
find out what this patch package is or what to do about
it. Hope you can help. I want to either take it off or
fix it. The works suite can be installed and uninstalled.
It's only the word that I'm having trouble with. thanks
 
B

Beth Melton

This can be caused by several things, but to correct it you will need
to zap the Windows Installer entry in the Registry and reinstall
Office.

Obtain the following utility and use it to remove only the reference
to Office. Once that is complete then you'll need to reinstall Office
to point the Windows Installer to your installation CD:

MS Installer Cleanup utility for Office XP:
http://support.microsoft.com/?kbid=290301


--
Please post all follow-up questions to the newsgroup. Requests for
assistance by email can not be acknowledged.

~~~~~~~~~~~~~~~
Beth Melton
Microsoft Office MVP

Word FAQ: http://mvps.org/word
TechTrax eZine: http://mousetrax.com/techtrax/
MVP FAQ site: http://mvps.org/
 
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