Persistant problem with corrupt extensions

D

docimmer

Hi,

I'm hoping someone can direct me to some info that can help me with
this problem. I've been dealing with this intermittantly for several
years with both FP2000 and now FP 2003.

I keep getting an error message when I try to publish.

First it seems to hang forever saying "Processing web updates for
http://www.clearwaterglass.com". Then this box comes up:

"The server sent a response which FrontPage could not parse. If you
are trying to connect to a FrontPage server, check with the server's
administrator to make sure the FrontPage server extensions are
installed properly."

I always compose my web pages locally, and then publish to the server.
I am using a theme, and the theme is on all pages and is never changed,
nor are the formats of the banners or link bars ever changed.

After this occurs, when the web site is viewed with a browser, it looks
fine - but the next time I try to publish, it republishes all the
previous new images and pages as if they were never sent the first
time.

I occasionally can resolve the issue by recalculating hyperlinks, or by
opening and re-saving default.htm. Removing and reinstalling FP
extensions on the server never solves the problem. Usually the only
solution is to have the entire web removed from the server, and to
re-publish the whole thing. The last time I did that, it published OK
once, and then today when I added a new page, the errors recurred.

I'm getting very frustrated at this point and do not know if the
problem is some problem inherent in the web site I created, a problem
with my host server, or something I am doing as I create new pages.

Any guidance would be appreciated. If this has already been discussed,
I apologize - just give me the proper keywords to search and I'll try
to find it.

Thanks.

Steve
 
S

Steve Easton

Go here: http://www.95isalive.com/fixes/fpclean.htm and download
the free: FP Cleaner.
Run the functions that clear the FrontPage Temporary files, and the
Cache (.web) files.

Let us know if it fixes the problem.

--
Steve Easton
Microsoft MVP FrontPage
95isalive
This site is best viewed............
........................with a computer
 
D

docimmer

Steve,

Thanks for replying. I tried the FP cleaner, and cleaned the temp files
and cache files. Still no success in publishing without the same error
message.

Steve
 
T

Thomas A. Rowe

You need to contact your web host and ask them to run a check on the extensions and/or permissions
for your account.

--
==============================================
Thomas A. Rowe (Microsoft MVP - FrontPage)
==============================================
If you feel your current issue is a results of installing
a Service Pack or security update, please contact
Microsoft Product Support Services:
http://support.microsoft.com
If the problem can be shown to have been caused by a
security update, then there is usually no charge for the call.
==============================================
 
D

docimmer

Tom,

I've been through this with the server people many times, and they
always act like this is no big deal, we go through uninstalling and
reinstalling the extensions, and then eventually removing the site and
having me republish. I've emailed them to check the extensions and
permissions again this morning - but even if there is a problem with
the extensions right now, it still raises the question of why this
keeps happening? I've had this problem with this particular web site of
mine for years, with the same server, and they never have any insights
for me. That's why I've turned to this forum.

Am I experienceing a common problem? If there is some problem embedded
in my web site causing this, is there some way to create a new web,
without losing all the work I've put into this site over the years?

I don't know if it matters, but I'm using Win XP pro SP1 now. When this
started, I was using Win98.

Steve
 
T

Thomas A. Rowe

Have you considered asking the host to create a brand new account for this site, as it seems that
the extensions are not installing correctly for this account?

This is not a common problem.

--
==============================================
Thomas A. Rowe (Microsoft MVP - FrontPage)
==============================================
If you feel your current issue is a results of installing
a Service Pack or security update, please contact
Microsoft Product Support Services:
http://support.microsoft.com
If the problem can be shown to have been caused by a
security update, then there is usually no charge for the call.
==============================================
 
D

docimmer

Tom,

I haven't asked them to do that. I just restarted a tech ticket with
them with the last question - and I'll bring up this idea with them as
we discuss the issue again.

So, your initial impression is that the problem is with the server,
rather than at my end?

Steve
 
S

Sparky Polastri

docimmer said:
Tom,

I haven't asked them to do that. I just restarted a tech ticket with
them with the last question - and I'll bring up this idea with them as
we discuss the issue again.

So, your initial impression is that the problem is with the server,
rather than at my end?

Steve
Click to expand...

Get a different host.

They are either not capable, or not bothering to troubleshoot the problem
adequately enough.
 
T

Thomas A. Rowe

Yes.

--
==============================================
Thomas A. Rowe (Microsoft MVP - FrontPage)
==============================================
If you feel your current issue is a results of installing
a Service Pack or security update, please contact
Microsoft Product Support Services:
http://support.microsoft.com
If the problem can be shown to have been caused by a
security update, then there is usually no charge for the call.
==============================================
 
D

docimmer

Thanks for the responses. I'll give my host one more chance to
troubleshoot this. If they can not come up with a new approach to this
then I'll try switching hosts.

Can you recommend some hosts that work well with FrontPage?

Steve
 
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