Have you made sure that the picture is a lighter color
than the text? Sometimes it prints behind the text, but
since it is darker, it doesn't appear that way...If thats
not the problem, then try right-clicking the picture and
hit send behind text or send to back under the order menu.
This option is sometimes reluctant to take in some Word versions, in which
case reapply, but if it displays correctly and doesn't print correctly, this
could be a printer driver issue. Check whether the printer has an option to
print True Type fonts as graphics.